ResolveCX

ResolveCX

CodeCones
AssurX ResolveCX

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AssurX:

About

The AssurX platform is a versatile enterprise quality management system (EQMS) and regulatory compliance management platform. AssurX allows enterprises of any size or complexity to create a system that reliably communicates and coordinates quality and compliance information, documentation, and activities across the enterprise. AssurX allows regulated businesses to quickly identify and control risk exposure and avoid quality or noncompliance problems while improving workflow. AssurX QMS software is highly configurable to fit any established or dynamic business requirements. The system creates an electronic workflow of tasks, alerts, escalations, and approvals that can be automated to the desired level, mapping precisely to real-world operations. Begin with just the solutions and functionality you need now, then implement what you like whenever you’re ready. No other system is easier to deploy, configure, and modify.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
AssurX:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
AssurX:

Audience

Pharmaceutical, Biotechnology, Medical Device, High Tech Manufacturing, Energy & Utilities, Food & Beverage, and others.
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
AssurX:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
AssurX:

API

Offers API Supported
ResolveCX:

API

Offers API Not Supported
AssurX:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

AssurX:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
AssurX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
AssurX:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
AssurX:

Company Information

AssurX
Founded: 1993
United States
www.assurx.com
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
AssurX:

Alternatives

Qualityze EQMS Suite

Qualityze EQMS Suite

Qualityze
5.0 out of 5 stars
ResolveCX:

Alternatives

No Alternatives
AssurX:
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Asset Tracking Database

Sunday Business Systems
AssurX:
FMEA Database

FMEA Database

Sunday Business Systems
AssurX:
AssurX:
CAQ.Net

CAQ.Net

CAQ AG Factory Systems
ResolveCX:
AssurX:

Categories

ResolveCX:

Categories

AssurX:

Complaint Management Features

Case Management Not Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Audit Features

Alerts / Notifications Supported
Audit Planning Supported
Compliance Management Supported
Dashboard Supported
Exceptions Management Supported
Forms Management Supported
Issue Management Supported
Mobile Access Supported
Multi-Year Planning Supported
Risk Assessment Supported
Workflow Management Supported

Compliance Features

Archiving & Retention Supported
Artificial Intelligence (AI) Not Supported
Audit Management Supported
Compliance Tracking Supported
Controls Testing Supported
Environmental Compliance Supported
FDA Compliance Supported
HIPAA Compliance Supported
Incident Management Supported
ISO Compliance Supported
OSHA Compliance Supported
Risk Management Supported
Sarbanes-Oxley Compliance Not Supported
Surveys & Feedback Supported
Version Control Supported
Workflow / Process Automation Supported

Energy Management Features

Benchmarking Not Supported
Bill Audit Not Supported
Bill Database Not Supported
Bill Importing Not Supported
Budgeting & Forecasting Not Supported
Compliance Management Supported
Contract Management Not Supported
Cost / Use Reporting Not Supported
Emissions Monitoring Not Supported
Energy Price Analysis Not Supported
Facility Scheduling Not Supported
Greenhouse Gas Tracking Not Supported
Load Control Not Supported
Load Forecasting Not Supported
Meter Tracking Not Supported
Risk Management Supported
Weather Normalization Not Supported

Manufacturing Features

Accounting Integration Not Supported
ERP Not Supported
Maintenance Management Not Supported
MES Not Supported
MRP Not Supported
Purchase Order Management Not Supported
Quality Management Supported
Quotes/Estimates Not Supported
Reporting/Analytics Not Supported
Safety Management Supported
Shipping Management Not Supported

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Supported
Maintenance Management Supported
Risk Management Supported
Supplier Quality Control Supported
Training Management Supported
AssurX:

Integrations

8x8 Contact Center Not Supported
Agile CRM Supported
Avaya Experience Platform Not Supported
Genesys Cloud CX Not Supported
Microsoft 365 Supported
Microsoft Access Supported
Microsoft Azure Supported
Microsoft Cognitive Toolkit Supported
Microsoft Dynamics 365 Supported
Oracle Business Intelligence (OBIEE) Supported
Oracle Cloud Infrastructure Supported
Oracle PeopleSoft Supported
QAD Adaptive ERP Supported
QUMAS EQMS Supported
SAP Business One Supported
SAP BusinessObjects Business Intelligence Supported
SAP Crystal Reports Supported
Salesforce Supported
Shopify Not Supported
Tech Cloud ERP Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Agile CRM Not Supported
Avaya Experience Platform Supported
Genesys Cloud CX Supported
Microsoft 365 Not Supported
Microsoft Access Not Supported
Microsoft Azure Not Supported
Microsoft Cognitive Toolkit Not Supported
Microsoft Dynamics 365 Not Supported
Oracle Business Intelligence (OBIEE) Not Supported
Oracle Cloud Infrastructure Not Supported
Oracle PeopleSoft Not Supported
QAD Adaptive ERP Not Supported
QUMAS EQMS Not Supported
SAP Business One Not Supported
SAP BusinessObjects Business Intelligence Not Supported
SAP Crystal Reports Not Supported
Salesforce Not Supported
Shopify Supported
Tech Cloud ERP Not Supported
AssurX:
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ResolveCX:
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