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About

Track all your software licenses by normalizing, categorizing, and automatically identifying license types using your SCCM or other inventory data. Easily identify Auditable vs free and open source. Streamline differentiates Office Suites from standalone office apps. Automatically finds license deficits, de-duplicates multiple installs and applies product use rights and downgrade rights. Free trial for unlimited users!

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

From small businesses to large Enterprises

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1.00/month
$1 per device/month, minimum of 3 months subscription
Free Version Not Supported
Free Trial Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

AssetLabs
Founded: 2009
Canada
www.assetlabs.com/sccm-sam-tools/software-normalization/software-license-tracker/

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

VIZOR

VIZOR

Vector Networks

Alternatives

Freshservice

Freshservice

Freshworks

Categories

Categories

Help Desk Supported
Issue Tracking Supported
IT Service Supported
ITSM Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

License Management Features

Automatic SKU Recognition Supported
Central LM Server Not Supported
Copy Protection Not Supported
History Tracking Supported
Node Management Not Supported
Online Activation Not Supported
Portable License Not Supported
Sarbanes-Oxley Compliance Not Supported
Timing Rights Not Supported
Trial License Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Integrations

HCL BigFix Supported
Snow Software Supported
Automation Hero Not Supported
Backslash Security Not Supported
CloudHub Not Supported
Conviso Platform Not Supported
Device42 Not Supported
Endpoint Insights Not Supported
HCL BigFix Cloud Lifecycle Management Not Supported
HCL iAutomate Not Supported
Igloo Not Supported
Keatext Not Supported
LogicMonitor Not Supported
Montra Not Supported
NetRise Not Supported
Proofpoint Insider Threat Management Not Supported
RingCentral RingEX Not Supported
Span Global Services Not Supported
TCN Not Supported
ThreadFix Not Supported

Integrations

HCL BigFix Supported
Snow Software Supported
Automation Hero Supported
Backslash Security Supported
CloudHub Supported
Conviso Platform Supported
Device42 Supported
Endpoint Insights Supported
HCL BigFix Cloud Lifecycle Management Supported
HCL iAutomate Supported
Igloo Supported
Keatext Supported
LogicMonitor Supported
Montra Supported
NetRise Supported
Proofpoint Insider Threat Management Supported
RingCentral RingEX Supported
Span Global Services Supported
TCN Supported
ThreadFix Supported
Claim AssetLabs Streamline License Tracker and update features and information
Claim AssetLabs Streamline License Tracker and update features and information
Claim ServiceNow and update features and information
Claim ServiceNow and update features and information