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About

Askly is the ultimate tool for high-quality, multilingual, and automated customer service. Well-designed workspace for smooth conversations, visitor data, analytics, team collaboration tools, and more. Never miss an opportunity to guide more customers toward checkout without running expensive retargeting ads. Bring website, Facebook, and Instagram messages into Askly. Reply from one place, from any device. Use quick replies and real-time translation; automate and streamline your customer service effortlessly. Askly comes with full localization and premium features, the only chat that makes every visitor trust your site and teams' work easier. Askly opens in your customers' preferred language by default and has real-time translation. Askly is built to help more people complete transactions on your website, detecting exit intent and providing personalized offers. Assign conversations, use internal chat, add tags, and track your team's performance.

About

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide. Socially responsible, every subscription supports global animal welfare.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to improve their customer service and convert more visitors into loyal customers

Audience

Companies of all sizes looking for a AI solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€49 per month
Free Version
Free Trial

Pricing

$0
Messages: 1000

Conversations: 100

Chatbots: 5

Agents: 5
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I think it is about the openness and very supportive approach. No one pushed for any ready-made solutions. It was more a joint discussion and agreeing together the best approach to proceed.
  • The company is highly regarded for its exemplary practices in communication, showcasing a commendable commitment to fostering positive interactions. One notable aspect that contributes to this positive perception is the seamless accessibility for connection at any time. This level of availability not only underscores their dedication to effective communication but also elevates the overall experience, solidifying their reputation as a standout company in this regard.
  • BotPenguin stands out as an exceptional client chat platform, fostering seamless communication between businesses and their clients. This versatile application is accessible across multiple platforms, ensuring a wide-reaching and inclusive user experience. Not only does it enhance existing relationships, but it also plays a pivotal role in cultivating new customer connections. With its cross-platform availability, BotPenguin emerges as a powerful tool for businesses aiming to expand their reach and establish meaningful interactions with both existing and prospective clients. Elevate your customer engagement with BotPenguin – where communication meets innovation.
  • BotPenguin simplifies communication with your website visitors effortlessly. It allows you to configure alerts, triggering conversations when visitors take specific actions. Additionally, its integration with Zoho CRM facilitates the seamless conversion of visitors into potential sales leads.
  • BotPenguin is a versatile solution for website visitor engagement. It offers both bot-based and live agent-based chat options. Some of the special capabilities that BotPenguin offers enable us to keep one step ahead of our rivals. The features include: - Bot for after-hours chat - Supports chat with actual agents - Tracking a visitor's path across a website - Recognizing new and returning consumers

Cons

  • There was no problem using their services. BotPenguin are the real deal
  • The backend they provided was only an Excel sheet. We have spoken with them and they told us they would create a different and very easy admin for us at the end of this month. This may help us. The current admin panel is easier than before but it’s only a spreadsheet.
  • The software BotPenguin is worthwhile. Never experienced any issues utilizing its functions.
  • Between when a person pings a conversation and when the mobile app really rings on your phone, there is a significant wait.
  • BotPenguin is a highly useful tool for facilitating positive user engagement and gaining deeper information about visitor behavior.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Askly
United States
www.askly.me/

Company Information

BotPenguin
Founded: 2016
United States
botpenguin.com

Alternatives

GhostChat

GhostChat

The Chat Widget LLC

Alternatives

OneHash Chat

OneHash Chat

OneHash
PenguinData

PenguinData

PenguinData Workforce Management

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Lead Generation Features

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Integrations

Facebook
Instagram
Shopify
ChatGPT
HubSpot CRM
HubSpot Customer Platform
Magento
Microsoft Teams
Pabbly Connect
PrestaShop
Telegram
WhatsApp
Wix
WooCommerce

Integrations

Facebook
Instagram
Shopify
ChatGPT
HubSpot CRM
HubSpot Customer Platform
Magento
Microsoft Teams
Pabbly Connect
PrestaShop
Telegram
WhatsApp
Wix
WooCommerce
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