ArabDox vs. Maqsam Comparison


ArabDox Sakhr Software	Maqsam	+	+
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About Sakhr’s Knowledge Management solution suite called ArabDox enables classifying, organizing, indexing, storing and retrieving documents in Arabic, English and French. Tested in Intel labs, Sakhr’s Knowledge Management solutions successfully supported over 12,000 users and a repository of 10 million documents with full integration with a Microsoft environment. Governmental entities and organizations grappling with massive paper documents and archiving requirements rely on ArabDox to automate their processes, safeguard sensitive documents, and reduce paper waste. Selected customers include Arab Bank for Economic Development, Qatar Embassy in the US, and Abu Dhabi Tourism Authority.	About The first Arabic-native AI agent integrated into the region’s leading customer service software. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Governmental entities and organizations searching for a powerful Knowledge Management solution	Audience Businesses wanting a tool to improve customer experience and boost revenue
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Pricing Built for Flexibility, Scale, and Economy. Subscription-based pricing model. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Sakhr Software United Arab Emirates www.sakhr.com/index.php/en/solutions/knowledge-management	Company Information Maqsam Founded: 2019 Saudi Arabia maqsam.com
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Categories Knowledge Management Supported	Categories Call Center Supported Contact Center as a Service (CCaaS) Supported IVR Supported
Show More Features Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Not Supported Content Management Not Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Not Supported Knowledge Base Management Supported Self Service Portal Not Supported	Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported
Integrations Fin Not Supported Freshdesk Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Intercom Not Supported Pipedrive Not Supported Salesforce Not Supported Salesloft Not Supported WhatsApp Not Supported Zendesk Not Supported Zoho CRM Not Supported Show More Integrations	Integrations Fin Supported Freshdesk Supported HubSpot CRM Supported HubSpot Customer Platform Supported Intercom Supported Pipedrive Supported Salesforce Supported Salesloft Supported WhatsApp Supported Zendesk Supported Zoho CRM Supported Show More Integrations View All 11 Integrations
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