Applied CSR24

Applied CSR24

Applied Systems
Astute Bot

Astute Bot

Astute
+
+

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About

Big tech companies like Amazon have set the bar for convenience and anytime, anywhere service – and insurance is not immune. Your customers want to be able to interact with your business, access their policies, and request information whenever or wherever they want. When you give customers the convenience to self-serve, your team is freed up to focus on other revenue-generating activities. Our online and mobile customer self-service application Applied CSR24® is the first of its kind in our industry that keeps your customers and systems connected to your business. Meet the digital demands of today’s consumers to increase client satisfaction, build client loyalty and stand out among the competition. No two clients are alike. Alter the documents each client receives to best match their unique needs.

About

Conversational, instant service – everywhere your customers want it. Today’s customers expect 24/7/365 responsiveness from companies across a range of channels and devices. Give them what they want with an AI-driven chatbot. Astute Bot powers self-service experiences via web chat, SMS, social messaging, mobile apps, and voice assistants, offloading the most repetitive cases from agents while enabling customers to find the answers they seek – and letting them seamlessly connect with a human at any point in the interaction. Astute Bot™ provides a single platform for customer self-service across channels. Intelligently interprets the intent behind a customer’s question, and engages in a back-and-forth dialog to capture information. Decides how best to answer the question or resolve the issue based on what the bot has learned how to do. Pulls information from multiple sources – knowledge bases, internal documentation, order systems, and more – to deliver a personalized response.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for an online and mobile customer self-service solution

Audience

Companies in need of a single platform to improve their customer self-service across all channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Applied Systems
Founded: 1983
United States
www.appliedsystems.com

Company Information

Astute
Founded: 1995
United States
astutesolutions.com/products/astute-bot

Alternatives

InsurLink

InsurLink

Vertafore

Alternatives

Diamond Billing

Diamond Billing

Insuresoft

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

vBots

Integrations

vBots
Claim Applied CSR24 and update features and information
Claim Applied CSR24 and update features and information
Claim Astute Bot and update features and information
Claim Astute Bot and update features and information