Applied CSR24Applied Systems
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Aranda Service ManagementAranda SOFTWARE
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Related Products
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About
Big tech companies like Amazon have set the bar for convenience and anytime, anywhere service – and insurance is not immune. Your customers want to be able to interact with your business, access their policies, and request information whenever or wherever they want. When you give customers the convenience to self-serve, your team is freed up to focus on other revenue-generating activities. Our online and mobile customer self-service application Applied CSR24® is the first of its kind in our industry that keeps your customers and systems connected to your business. Meet the digital demands of today’s consumers to increase client satisfaction, build client loyalty and stand out among the competition. No two clients are alike. Alter the documents each client receives to best match their unique needs.
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About
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for an online and mobile customer self-service solution
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Audience
Mid-sized enterprises requiring a tool to streamline their IT service processes through ITIL-aligned practices and advanced automation
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationApplied Systems
Founded: 1983
United States
www.appliedsystems.com
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Company InformationAranda SOFTWARE
Founded: 2002
Colombia
arandasoft.com/en/productos/aranda-service-management/
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Active Directory
Amazon Connect
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Virtual Support
Azure DevOps
Gmail
Google Calendar
Jira
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Integrations
Active Directory
Amazon Connect
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Virtual Support
Azure DevOps
Gmail
Google Calendar
Jira
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