AppHelpAppDirect
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Shift LeftRecast Software
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Related Products
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About
Customers have different support needs at different stages of their digital journey. Become the trusted advisor to your customers with training solutions to help them adopt new services, or help them maximize their solutions with ongoing support. Offload your productivity support operations so you can focus on your core business for digital transformation. AppHelp offers a variety of migration, onboarding, and ongoing support solutions to help you meet and exceed requirements for both Microsoft and Google’s Cloud Partner Programs. Help your SMB customers save on on-site IT costs with a comprehensive Help Desk solution. Diagnose and troubleshoot issues from cloud applications to networking devices, computers, and more. Power the smart revolution for your business customers by offering holistic IoT solutions consisting of smart and connected devices, apps, and support. AppHelp offers remote support for security products, access control, A/V equipment, and more.
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About
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses looking for a solution to offer support for the digital services they sell directly from their marketplace
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Audience
Companies looking for a platform to increase first call resolution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAppDirect
Founded: 2009
United States
www.appdirect.com/products/apphelp
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Company InformationRecast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
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Categories |
Categories |
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Integrations
7-Zip
Active Directory
Adobe Advertising Cloud
Amazon Web Services (AWS)
AppDirect
AppWise
BlueSnap
Cisco Secure Cloud Analytics
Coveo
G2
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Integrations
7-Zip
Active Directory
Adobe Advertising Cloud
Amazon Web Services (AWS)
AppDirect
AppWise
BlueSnap
Cisco Secure Cloud Analytics
Coveo
G2
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