HITS

HITS

Andreoli & Associates
+
+

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About

Apex Mechanic is cloud-based shop-management software for independent automotive repair businesses, including general repair, tire, performance, fleet-service, and quick-lube shops. It combines customer and vehicle records, appointments, online booking, work orders, estimates, invoices, inventory, and customer messaging. Staff can prepare itemized estimates with parts, labor, services, taxes, and notes, send them to customers for approval, and convert approved estimates into invoices. The system also supports appointment reminders and requests for Google reviews. Shop owners can use the web application and mobile app to manage appointments, estimates, invoices, and customer conversations. A separate Apex Auto app helps vehicle owners find repair shops, request estimates, book service, message shops, and keep vehicle service history. This supports day-to-day repair workflow and customer communication in one platform.

About

HITS is a robust cloud-based auto and tire software solution developed by Andreoli & Associates. Designed specifically for independent tire and auto service professionals, HITS provides appointment scheduling, inventory management, accounting, and labor management. The solution features three modules: HITS BPOS ( point of sale auto and tire software), HITS TireLink (add-on package for tire wholesale e-commerce), and HITS ServiceCAT (addon package for parts and labor quotes).

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Independent auto repair shops, including general repair, tire, performance, fleet-service, and quick-lube businesses.

Audience

Used by independent auto repair shops, tire wholesalers, and tire dealers.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Month-to-month subscription with no contract; payments are in CAD. Includes a 30-day free trial and a 30-day money-back guarantee.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Support team is located in the US, they are very responsive and knowledgeable. They return my calls/emails within an hour, sometimes within 5 minutes. Some of them have also worked in shops like mine so they understand what I am dealing with on a daily basis. They do NOT require a contract just a simple monthly subscription. They have an open AP which allows me to integrate with 3rd party vendors. They were able to convert all of my data from my previous system. Key Features I’m Using Daily: Centralized Customer & Vehicle History allows me to instantly access complete service records including declined work and services coming due which helps me personalize and streamline customer service. Appointment Scheduler & Bay Management keeps my shop running smoothly with better control of scheduling and workflow. Accurate Inventory Management provides REAL TIME stock tracking which means fewer mistakes and better inventory planning. Specific Tire vs. Wheel Lookups makes it easy to find exactly what I am searching for very quickly. Integrated Tire Ordering allows me to connect directly to my tire suppliers such as ATD, NTW, MST, TDGA, TireHub, USAF, and more. I can see their inventory in REAL TIME and place orders right in the POS. Service Packages or Canned Jobs allows me to have preloaded service templates for quick quotes and repairs. ServiceCAT® integrates with my parts suppliers in REAL TIME, has labor times which allows me to provide accurate estimates. LubeCAT instantly returns oil specs and capacities allowing me to provide fast, accurate oil changes. Texting & Emailing allows me to send updates, work approvals, and appointment reminders right from the system — keeps customers in the loop and increasing satisfaction. Reporting & Analytics allow me to generate detailed reports on anything and everything.

Cons

  • I wish I would have found them sooner! I could have avoided the headaches and frustrations with my previous system.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Apex Mechanic
Founded: 2022
Canada
www.apexmechanic.com

Company Information

Andreoli & Associates
Founded: 1985
United States
www.hitstiresoftware.com

Alternatives

BayNerve

BayNerve

Gearbox Technologies LLC

Alternatives

TireMaster

TireMaster

ASA Automotive Systems
TireShop

TireShop

FreedomSoft

Categories

Categories

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Not Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Supported
Quotes / Estimates Supported
Service History Supported
Vehicle Tracking Supported
VIN Lookup Supported
Work Order Management Supported

Integrations

Steer Not Supported

Integrations

Steer Supported
Claim Apex Mechanic and update features and information
Claim Apex Mechanic and update features and information
Claim HITS and update features and information
Claim HITS and update features and information