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About

Bring your brick & mortar business into the digital era. Digital customer service tools that help you serve customers easier and faster without breaking a sweat. Andie makes it easier and faster to serve your customers, and deliver experiences customers will not forget. Before arriving at your location, your customers can use Andie to check your current wait times or capacity, join a virtual queue and get notified when it's their turn, and get updates about what's happening at your business now. Andie is built for small business owners, not developers. No complicated technology, no costly websites, so set up your Andie account in minutes and start delighting your customers today. Customers want (and expect) to interact with you digitally. Andie removes stress and friction, while improving speed and quality of service, so your customers will love doing business with you. With Andie, you’ll finally be able to make data-driven decisions, just like online stores do.

About

With Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size. Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait. Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a digital customer service solution to optimize and facilitate the services they offer to clients

Audience

SME's & Banking, Educational, Healthcare, Retail Sectors are the audience of Qwaiting software.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$14.99 per month
Free Version
Free Trial

Pricing

$199 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to set up and use Reduces customer wait times with virtual queues Simple online appointment scheduling Real-time queue tracking and analytics Helpful SMS and email notifications Responsive customer support Suitable for businesses of all sizes
  • Qwaiting software is incredibly easy to understand and use. You don't need to be a tech expert to figure it out. This software is a pro at making queues work smoothly.
  • I am using this software from last 6 months and i would like to say it makes my life easy because no more long queues. Great software with amazing features for staff and customers too.
  • I like the most that there is no need to be physically present there. We can use this virtually, and when our turn comes, we receive the notification on our mobile phones.
  • I like that customers can use a QR code at the entrance to join the virtual queue. They get an SMS to confirm their spot, and then they can wait in their car or outside. When it's their turn, they receive a notification/SMS to come inside and take their place.

Cons

  • Advanced reporting could offer more customization Some integrations would be a welcome addition
  • In my personal opinion, I found everything about it to be excellent, and I genuinely enjoyed using it.
  • According to me, it is the best one. There are no disadvantages.
  • If I am talking about not liking, then I can say that I haven't experienced any issues so far.
  • Regarding any dislikes, I haven't encountered any issues with this software so far. From my perspective, it's a good one.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Andie
Canada
andie.work/

Company Information

Qwaiting
Founded: 2018
Singapore
qwaiting.com

Alternatives

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ART101.io
PrecisionLender

PrecisionLender

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OKR-Tool by MSO

OKR-Tool by MSO

MSO Solutions

Categories

Categories

Queue Management Features

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Integrations

Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

Integrations

Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp
Claim Andie and update features and information
Claim Andie and update features and information
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Claim Qwaiting and update features and information