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About

Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy. Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, automate subtitling, and generate metadata for media assets to create a fully searchable archive.

About

Speech analytics solution to help businesses extract valuable insights from phone calls. Speech Analytics: lower costs and improve CX. Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis, there has to be a better way. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers searching for an automatic speech recognition and transcription software solution to add speech to text capabilities to their applications

Audience

Companies that need an speech analysis solution to transcribe and analyze millions of customers calls

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0.00013
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/transcribe/

Company Information

Verint
Founded: 1994
United States
www.verint.com/speech-analytics/

Alternatives

Alternatives

Inspeech

Inspeech

Inconcert

Categories

Categories

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Integrations

AWS AI Services
AWS App Mesh
Amazon
Amazon Ads
Amazon Athena
Amazon Augmented AI (A2I)
Amazon Care
Amazon CloudFront
Amazon CloudSearch
Amazon Kendra
Amazon Redshift
Amazon S3
Amazon Simple Notification Service (SNS)
Amazon SimpleDB
Amazon Web Services (AWS)
Beedeez
Mobile2CRM
Orange Logic OrangeDAM
PingPong
n8n

Integrations

AWS AI Services
AWS App Mesh
Amazon
Amazon Ads
Amazon Athena
Amazon Augmented AI (A2I)
Amazon Care
Amazon CloudFront
Amazon CloudSearch
Amazon Kendra
Amazon Redshift
Amazon S3
Amazon Simple Notification Service (SNS)
Amazon SimpleDB
Amazon Web Services (AWS)
Beedeez
Mobile2CRM
Orange Logic OrangeDAM
PingPong
n8n
Claim Amazon Transcribe and update features and information
Claim Amazon Transcribe and update features and information
Claim Verint Speech Analytics and update features and information
Claim Verint Speech Analytics and update features and information