Amazon Lex

Amazon Lex

Amazon
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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

Our products and solutions operate in omnichannel mode (voice and text, including chat, videoconferencing and social networks) and automate both customer support and employee support services. Improve customer experience. Make sure customer voices are heard with no waiting time in line and navigating complex menus. Analyze 100% of conversations to extract valuable evidence for sales optimization. Digitalization and automation of routine processes through voice and text self-services bring measurable cost reductions from the start. Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves. Omnichannel virtual assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to fully automatic end-to-end processing of standard customer requests in natural language.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Businesses and companies seeking a solution to automate and improve their customer communication in all channels

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

Spitch
United States
spitch.ai/

Alternatives

Alternatives

Dialogflow

Dialogflow

Google

Categories

Categories

Chatbot Supported
Live Chat Supported
Speech Analytics Supported
Voice Biometrics Supported
Voice Bot Supported

Integrations

AWS App Mesh Supported
AWS Lambda Supported
Adobe Marketo Engage Supported
Amazon Web Services (AWS) Supported
BotCore Supported
Dimension Labs Supported
Elastic Path Supported
Facebook Supported
Facebook Messenger Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
QuickBooks Online Advanced Supported
Quickwork Supported
Rapport Supported
SAP Store Not Supported
Salesforce Supported
Stackreaction Supported
Twilio Supported
XCALLY Supported

Integrations

AWS App Mesh Not Supported
AWS Lambda Not Supported
Adobe Marketo Engage Not Supported
Amazon Web Services (AWS) Not Supported
BotCore Not Supported
Dimension Labs Not Supported
Elastic Path Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Dynamics 365 Not Supported
QuickBooks Online Advanced Not Supported
Quickwork Not Supported
Rapport Not Supported
SAP Store Supported
Salesforce Not Supported
Stackreaction Not Supported
Twilio Not Supported
XCALLY Not Supported
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim Spitch and update features and information
Claim Spitch and update features and information