Amazon Chime

Amazon Chime

Amazon Web Services
Zoom Phone

Zoom Phone

Zoom Communications
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About

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. With Amazon Chime, you have the flexibility to choose the features that you need for online meetings, video conferencing, and business calling, and pay only when you use them. Amazon Chime Voice Connector is a service that carries your voice traffic over the internet and elastically scales to meet your capacity needs. This lets you save money by eliminating fixed telephone network costs and simplifies your voice network administration by transitioning it to the AWS Cloud. Amazon Chime lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet. With Chime, you have the flexibility to choose the communication option that fits with your business needs.

About

The cloud phone solution, natively built for the Zoom platform. Enterprise-class features with a modern user experience to streamline voice communications. Provision and manage users, monitor call quality and usage data in the Zoom administrator portal. The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service. Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge. Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service. An ever-expanding footprint of countries to provide local phone numbers. For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Business of all sizes who want a web conferencing and meeting platform

Audience

Companies of all sizes that want a powerful business phone service from Zoom

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2.50 per user per month
Free Version
Free Trial

Pricing

$14.99 per user per month
Or $12.49 per user per month if paid annually
Free Version
Free Trial

Reviews/Ratings

Overall 4.2 / 5
ease 4.8 / 5
features 4.0 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.4 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Highly secure - SSO and advanced security policies. Comes at a affordable price point and pay as you use model. Available across platforms - Windows , mac , Android , iOS and web. Also available as Chime SDK to integrate communications features to your own app. Basic features are free.
  • Simple to use Free to use basic features Affordable premium plans Highly Secure Compatible with Slack and other integrations Amazon Chime SDK Available across devices and from browser as well
  • Amazon Chime is a reliable video conferencing platform based on a pay-per-use model. It offers basic features for free and offers affordable upgrades. It is a simple platform which is easy to use while maintaining privacy features.
  • #1- It's one of the best and high standard video conferencing tools. #2- It can be integrated with the Slack app, gives you every functionally on Slack workspace. #3- It gives almost every useful features such as screen sharing, recording and notepad.

Cons

  • Lacks the advanced features provided by its competitors like Teams and Zoom. Outdated and sluggish interface for desktop app.
  • It lacks the advanced feature set provided by Teams
  • User interface is pretty basic and a bit lacking for modern appeal. Also Chime misses out on some advanced features offered by it's competitors.
  • #1- We had an overall positive experience with Amazon Chime.

Pros & Cons from Real Users

Pros

  • 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily.
  • - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM.
  • 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background.
  • Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great.
  • - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet.

Cons

  • I did not find any con or the application limiting in any way despite being the smaller mobile version.
  • - It does not have cons or shortcomings, all the important features are present compared to the desktop version.
  • 1. There are not any cons that I have encountered in my usage.
  • Cannot use texting with ported numbers, support is hard to get in touch with at times
  • - There are some performance issues while using it during screen sharing.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon Web Services
Founded: 2006
United States
aws.amazon.com/chime/

Company Information

Zoom Communications
Founded: 2011
United States
zoom.us

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
AWS Wickr

AWS Wickr

Amazon
AWS Chatbot

AWS Chatbot

Amazon

Categories

Categories

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Integrations

AWS Chatbot
AWS Marketplace
AWS Secrets Manager
Amazon Fresh
Avotus ReflectR
Beats
Caugia
Chorus by ZoomInfo
Commvault Cloud
Gong
Google Workspace
Jiminny
Microsoft 365
Outdoo AI
Pipedream
Splunk User Behavior Analytics
Tray.ai
Zoom
Zoom Revenue Accelerator
Zoom Workplace

Integrations

AWS Chatbot
AWS Marketplace
AWS Secrets Manager
Amazon Fresh
Avotus ReflectR
Beats
Caugia
Chorus by ZoomInfo
Commvault Cloud
Gong
Google Workspace
Jiminny
Microsoft 365
Outdoo AI
Pipedream
Splunk User Behavior Analytics
Tray.ai
Zoom
Zoom Revenue Accelerator
Zoom Workplace
Claim Amazon Chime and update features and information
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