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About

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

About

Receive guest feedback in the group post check-out. This provides a transparent view of their stay experience to all the staff inside the hotel. Send welcome message, thank you message, WiFi username/password to guests on guest whatsApp automatically. Guest can now use their WhatsApp and speak to the staff and management for queries and concerns. This helps the staff to perform service recovery while the guest is still at the hotel. This also ensures there are no negative fallouts in the online review. Having a unified view of the customer and their needs is a absolute must to deliver customer delight. You and your team will be part of an internal chat group to develop a unified view of your guest. Receive all the guest preferences right inside the chat group even before the guest checks-in. Now, you can complete the pre-checkin even before the guest arrives. Guests can just walkin, receive the key and head to the room, no queues, no wait times

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels looking for a guest messaging solution

Audience

Hotels searching for a Guest Messaging platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Akia
Founded: 2018
United States
www.akia.com/solutions/guest-experience

Company Information

GoDesk
Founded: 2017
India
www.rlike.in/

Alternatives

Alternatives

Grace

Grace

Nevotek

Categories

Guest Messaging Supported
Room Service Supported

Categories

Guest Messaging Supported

Integrations

ASI PMS Supported
Cloudbeds Supported
FLEXIPASS Supported
Infor HMS Supported
Knowcross Supported
Little Hotelier Supported
Maestro PMS Supported
Mews Supported
OpenHotel PMS Supported
Oracle Hospitality Reporting and Analytics Supported
OwnerRez Supported
Protel Cloud PMS Supported
RemoteLock Supported
ResortSuite PMS Supported
RoomKeyPMS Supported
RoomRaccoon Supported
Sirvoy Supported
SkyTouch Hotel OS Supported
WebRezPro Supported
roommaster Supported

Integrations

ASI PMS Not Supported
Cloudbeds Not Supported
FLEXIPASS Not Supported
Infor HMS Not Supported
Knowcross Not Supported
Little Hotelier Not Supported
Maestro PMS Not Supported
Mews Not Supported
OpenHotel PMS Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
OwnerRez Not Supported
Protel Cloud PMS Not Supported
RemoteLock Not Supported
ResortSuite PMS Not Supported
RoomKeyPMS Not Supported
RoomRaccoon Not Supported
Sirvoy Not Supported
SkyTouch Hotel OS Not Supported
WebRezPro Not Supported
roommaster Not Supported
Claim Akia and update features and information
Claim Akia and update features and information
Claim GoDesk and update features and information
Claim GoDesk and update features and information