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About

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

About

GuestPilot is a cloud-based guest communications and reservations tool for independent hotels, inns, resorts, hostels, and day-pass venues. It combines automated guest replies across website chat, Instagram, Facebook Messenger, and phone with a shared inbox and reservations pipeline for staff. The system can answer guest questions in English and Spanish, send booking links prefilled with requested dates and party size, and support direct-booking inquiries. Hotel teams can also offer day passes with capacity limits, review payment receipts, share QR-code menus, and route event or group requests to staff. GuestPilot is accessed through the web and is designed to help lodging teams manage inquiries and booking opportunities in one workflow alongside their existing guest-service processes.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels looking for a guest messaging solution

Audience

Independent hotels, inns, resorts, hostels and day-pass venues.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$8/room/month
Essentials costs $8 per room per month, with a $159 monthly minimum. Pro costs $13 per room per month, with a $359 monthly minimum. Onboarding is a one-time $590 fee, waived with annual billing, which includes two months free.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Akia
Founded: 2018
United States
www.akia.com/solutions/guest-experience

Company Information

Fuly
Founded: 2020
United States
guestpilot.win/

Alternatives

Alternatives

ninexhoomie

ninexhoomie

Ninexfold Agency LLP
Tourismart

Tourismart

SimpleApps

Categories

Guest Messaging Supported
Room Service Supported

Categories

Guest Messaging Supported

Integrations

ASI PMS Supported
Cloudbeds Supported
FLEXIPASS Supported
Infor HMS Supported
Jonas Chorum Supported
Knowcross Supported
Maestro PMS Supported
MyHMS Supported
OpenHotel PMS Supported
Oracle Hospitality Reporting and Analytics Supported
OwnerRez Supported
Protel Cloud PMS Supported
RemoteLock Supported
ResortSuite PMS Supported
RoomKeyPMS Supported
RoomRaccoon Supported
SkyTouch Hotel OS Supported
Stayntouch PMS Supported
WebRezPro Supported
roommaster Supported

Integrations

ASI PMS Not Supported
Cloudbeds Not Supported
FLEXIPASS Not Supported
Infor HMS Not Supported
Jonas Chorum Not Supported
Knowcross Not Supported
Maestro PMS Not Supported
MyHMS Not Supported
OpenHotel PMS Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
OwnerRez Not Supported
Protel Cloud PMS Not Supported
RemoteLock Not Supported
ResortSuite PMS Not Supported
RoomKeyPMS Not Supported
RoomRaccoon Not Supported
SkyTouch Hotel OS Not Supported
Stayntouch PMS Not Supported
WebRezPro Not Supported
roommaster Not Supported
Claim Akia and update features and information
Claim Akia and update features and information
Claim GuestPilot and update features and information
Claim GuestPilot and update features and information