IssuTrax

IssuTrax

OnboarD Software
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+

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About

Aiello Task Management System Pro (TMS Pro) is a comprehensive operations platform designed to streamline communication and task handling across all hotel departments. Specifically built for hospitality, it centralizes guest requests, housekeeping, and maintenance issues into a single digital system, eliminating paper‑based workflows and reducing miscommunication. With real‑time notifications and management dashboards, staff can ensure every task is tracked, assigned, and completed efficiently. Beyond operational speed, TMS Pro enhances the guest experience through faster response times and supports sustainability initiatives. It empowers hotels to elevate service standards and make data‑driven decisions for seamless daily operations.

About

Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels

Audience

Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aiello
Founded: 2018
Taiwan
aiello.ai/

Company Information

OnboarD Software
Founded: 2000
United States
www.onbts.com

Alternatives

Alternatives

SutiDesk

SutiDesk

SutiSoft
CIRRUS PMS

CIRRUS PMS

VinHMS
Amadeus HotSOS

Amadeus HotSOS

Amadeus Hospitality
cruisePAL

cruisePAL

MariApps Marine Solutions
Shiji Daylight PMS

Shiji Daylight PMS

Shiji Group

Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

OPERA Cloud PMS

Integrations

OPERA Cloud PMS
Claim Aiello TMS Pro and update features and information
Claim Aiello TMS Pro and update features and information
Claim IssuTrax and update features and information
Claim IssuTrax and update features and information