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About

Agentforce Commerce, formerly Commerce Cloud, is Salesforce’s unified ecommerce platform designed to power connected digital and in-store experiences. It integrates ecommerce, POS, order management, and payments into a single AI-driven system. Powered by Agentforce, Salesforce’s trusted AI, the platform supports merchandising teams and enables guided shopping for customers. Businesses can manage B2C, B2B, and direct-to-consumer operations from one connected environment. With composable and headless commerce capabilities, brands can innovate faster while reducing total cost of ownership. The platform delivers enterprise-grade reliability with 99.99% historical uptime. Agentforce Commerce helps leading brands increase revenue, accelerate time to value, and scale confidently.

About

Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Commerce is ideal for enterprise B2C and B2B brands seeking a unified, AI-powered ecommerce platform to connect online, in-store, and omnichannel commerce operations

Audience

Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$325 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/commerce/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/

Alternatives

NetSuite

NetSuite

Oracle

Alternatives

OroCommerce

OroCommerce

Oro Inc.
Kentro

Kentro

Kentro.io

Categories

Categories

Integrations

Collate
Bloomreach
CorralData
Delighted
Global-e
Kinective Bridge
MTX SafeVax
Mailchimp
Namogoo
Productsup
Propel
Salesfloor
Salesforce
ShopGrok
Syndeca
Tailoor
Tavant Warranty
Truto
Woosmap
eKomi

Integrations

Collate
Bloomreach
CorralData
Delighted
Global-e
Kinective Bridge
MTX SafeVax
Mailchimp
Namogoo
Productsup
Propel
Salesfloor
Salesforce
ShopGrok
Syndeca
Tailoor
Tavant Warranty
Truto
Woosmap
eKomi
Claim Salesforce Agentforce Commerce and update features and information
Claim Salesforce Agentforce Commerce and update features and information
Claim Salesforce Agentforce Communications and update features and information
Claim Salesforce Agentforce Communications and update features and information