Koa

Koa

Salesforce
+
+

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About

AgentBench is an evaluation framework specifically designed to assess the capabilities and performance of autonomous AI agents. It provides a standardized set of benchmarks that test various aspects of an agent's behavior, such as task-solving ability, decision-making, adaptability, and interaction with simulated environments. By evaluating agents on tasks across different domains, AgentBench helps developers identify strengths and weaknesses in the agents’ performance, such as their ability to plan, reason, and learn from feedback. The framework offers insights into how well an agent can handle complex, real-world-like scenarios, making it useful for both research and practical development. Overall, AgentBench supports the iterative improvement of autonomous agents, ensuring they meet reliability and efficiency standards before wider application.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

AI developers wanting a tool to manage and evaluate their LLMs

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

AgentBench
China
llmbench.ai/agent

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

Alternatives

GLM-4.7

GLM-4.7

Z.ai
Nemotron 3

Nemotron 3

NVIDIA

Categories

LLM Evaluation Supported

Categories

AI Models Supported

Integrations

NVIDIA Nemotron Not Supported
Salesforce Not Supported
Salesforce Agentforce Not Supported

Integrations

NVIDIA Nemotron Supported
Salesforce Supported
Salesforce Agentforce Supported
Claim AgentBench and update features and information
Claim AgentBench and update features and information
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