Cognigy.AI

Cognigy.AI

NiCE Cognigy
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About

Agent2Agent (A2A) is a protocol developed by Google to enable seamless communication between AI agents. It facilitates the transfer of knowledge and tasks between different AI systems, allowing them to collaborate and execute complex workflows. A2A aims to enhance interoperability between AI agents, enabling more sophisticated, multi-agent systems that can perform tasks autonomously across various platforms and services.

About

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. NiCE Cognigy’s AI Agents Supercharge Your Customer Service -Industry-specific pre-trained AI Agents -Multilingual call and chat support (100+ languages) -Seamless integration with existing enterprise systems -Leverages memory and context for hyper-personalized interactions -Absorbs enterprise knowledge to accurately answer any customer query -Real-time assistance and actionable service insights for human agents Business Impact for our Customers: -30% CSAT improvement -70% AHT reduction -99.5% Faster response time -99% Routing accuracy

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agent2Agent is designed for AI developers, researchers, and businesses building advanced AI systems that require seamless communication and coordination between multiple AI agents for complex tasks

Audience

Enterprise contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Google
Founded: 1998
United States
google.github.io/A2A/

Company Information

NiCE Cognigy
Germany / United States
www.cognigy.com

Alternatives

Alternatives

Flowise

Flowise

Flowise AI

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Agent Development Kit (ADK)
Agent Payments Protocol (AP2)
Alexa
Avaya Experience Platform
Azure AI Bot Service
BambooHR
DeepL
Elasticsearch
Facebook Messenger
Google Assistant
HERE
Intercom
Jira
Microsoft Teams
NiCE CXone Mpower
Salesforce Agentforce Service
ServiceNow
Slack
Sunshine Conversations
Zendesk

Integrations

Agent Development Kit (ADK)
Agent Payments Protocol (AP2)
Alexa
Avaya Experience Platform
Azure AI Bot Service
BambooHR
DeepL
Elasticsearch
Facebook Messenger
Google Assistant
HERE
Intercom
Jira
Microsoft Teams
NiCE CXone Mpower
Salesforce Agentforce Service
ServiceNow
Slack
Sunshine Conversations
Zendesk
Claim Agent2Agent (A2A) and update features and information
Claim Agent2Agent (A2A) and update features and information
Claim Cognigy.AI and update features and information
Claim Cognigy.AI and update features and information