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About

Tech-driven consumer insights platform for Insights teams. Map insights across media, digital and shopper touchpoints, deliver customer experiences that resonate emotionally, optimize customer journey for increased conversions, gain emotion, attention, engagement and noticeability insights. Usability testing and analytics platform for UX teams. Measure attention, engagement and emotion across user journeys, test prototypes, mockups, websites, apps and chatbots, identify key elements within the UI that customers notice, deliver emotionally optimized UX and drive conversions. Emotion Insights to create the best customer experiences. Facial Coding APIs to measure emotional response at scale, single face emotion recognition, in-the-wild multi face emotion recognition, recorded video emotion analysis. Test stimuli of various modes and channels like videos, print ads, planograms, package designs, websites, apps, chatbots, etc.

About

Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

User insight teams interested in a powerful emotion AI platform

Audience

Companies that want to learn and improve experiences of employees and customers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Affect Lab
Founded: 2016
India
affectlab.io

Company Information

InMoment
Founded: 2002
United States
inmoment.com

Alternatives

Alternatives

FaceReader

FaceReader

Noldus
Emozo

Emozo

Emozo Labs

Categories

Planogram Supported
Usability Testing Supported
User Research Supported

Categories

Customer Feedback Supported
Market Research Supported
NPS Supported
User Research Supported

Integrations

AccessOwl Not Supported
Allego Not Supported
Alterna CX Not Supported
Booking.com Not Supported
Contentsquare Not Supported
Foursquare Not Supported
Glassdoor Not Supported
Google Business Profile Not Supported
Graphite Connect Not Supported
Hg Mercury CRM Not Supported
Instagram Not Supported
Lexer Not Supported
Microsoft Dynamics 365 Not Supported
PULSE Software Not Supported
QEval Not Supported
Startdeliver Not Supported
Voxpopme Not Supported
Workday HCM Not Supported
X (Twitter) Not Supported
Zendesk Not Supported

Integrations

AccessOwl Supported
Allego Supported
Alterna CX Supported
Booking.com Supported
Contentsquare Supported
Foursquare Supported
Glassdoor Supported
Google Business Profile Supported
Graphite Connect Supported
Hg Mercury CRM Supported
Instagram Supported
Lexer Supported
Microsoft Dynamics 365 Supported
PULSE Software Supported
QEval Supported
Startdeliver Supported
Voxpopme Supported
Workday HCM Supported
X (Twitter) Supported
Zendesk Supported
Claim Affect Lab and update features and information
Claim Affect Lab and update features and information
Claim InMoment and update features and information
Claim InMoment and update features and information