Aesthetic Insight vs. Lobbie Comparison


Aesthetic Insight	Lobbie	+	+
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About Aesthetic Insight is a cloud-based, HIPAA-compliant, all-in-one software solution purpose-built for medical spas and aesthetic clinics that consolidates scheduling, online booking, point-of-sale, memberships/packages, automated digital intake and consent forms, custom treatment charting, integrated ecommerce, automated marketing campaigns, and client engagement tools into a single platform. It enables clinics to offer online booking with resource-based availability, digitize their intake, consent, and after-care workflows, manage bundled service and product memberships with automated billing, sell products online through an integrated store, and nurture client relationships through tailored marketing messages and campaigns, all while centralizing front-desk operations, treatment records, and inventory under one interface. The system also supports calendar management, client segmentation, automated reminders, and tracking of package redemption.		About Lobbie is a modern, all-in-one healthcare SaaS platform that streamlines patient intake, scheduling, electronic health records, lab and prescription management, billing, and payments, aiming to simplify and modernize the administrative side of a clinic or medical practice. Lobbie replaces paper forms with mobile-optimized, HIPAA-compliant digital intake forms (over 2,000 ready-made templates, or custom-built if needed), which patients can fill out remotely before their visit, often on a smartphone, desktop, or tablet, with no need to create an account. It supports dynamic consent and e-signatures, pre-filled data and automation, and delivers high pre-visit completion rates (clients report up to ~91% of forms completed before arrival). Once intake is digital, Lobbie offers automated scheduling (self-scheduling for patients, staff scheduling for providers), reminders via email or SMS, telehealth support, and integrations with calendars or external systems.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Medical spa owners, aesthetic clinic managers and cosmetic practice operators seeking a tool to manage bookings, client workflows, payments, treatment charting and marketing		Audience Medical practices, clinics, and healthcare organizations in search of a tool to digitize administrative workflows
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $45.00 Free Version Not Supported Free Trial Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 3.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 5.0 / 5 support 3.0 / 5 Read all reviews
Pros from Real Users Pros Customizable tx forms. Ease of use overall. Ease of use for doc to sign off on forms. Fair price. Darcy. :) We recently implemented this system into our workflow, and it has significantly improved our efficiency and organization. It’s user-friendly, streamlined, and has helped simplify daily operations for our team. Overall, it has been a valuable addition to our business.		Pros & Cons from Real Users Pros We switched to Lobbie from another large, well-known EMR, and the difference has been night and day. The transition was incredibly smooth, and the Lobbie team made what could have been a difficult migration feel almost effortless. The platform itself is extremely intuitive and user-friendly, so our staff was able to get comfortable with it quickly without the learning curve we experienced with our previous EMR. We currently operate four clinic locations, and Lobbie has been fantastic from a multi-location management standpoint. Being able to easily see what is happening across our clinics, manage patients and operations, and access meaningful reporting in one platform has made our day-to-day significantly easier. The support is also exceptional. Their team is responsive, knowledgeable, and actually listens to feedback. It feels much more like having a technology partner than dealing with a massive EMR company where you are just another support ticket. As an owner/operator, I also love that Lobbie goes beyond traditional EMR functionality. The marketing and CRM capabilities, reporting, revenue visibility, and KPI dashboards have been a game changer. Having important operational and performance metrics readily available makes it much easier to understand how each location is performing and where we need to focus. None whatsoever and they are a sham. No contact by phone policy and no one should use them ever for any reason Cons Lobbie is continuing to grow and add new features, so there are occasionally tools or workflows that are still being expanded. That said, this has actually been a positive experience compared with other EMRs because their team is extremely receptive to feedback and moves quickly. When we have questions, requests, or ideas for improvements, we are able to communicate directly with a team that genuinely cares about making the platform better. ⭐ 1 out of 5 We run a multi-provider psychiatry and counseling practice, and choosing Lobbie has been one of our most frustrating vendor decisions. The software may look fine in a demo, but once you're a paying customer you learn the truth: Lobbie has a no-call policy, and support is essentially nonexistent. When something breaks in patient intake or scheduling, it isn't a minor inconvenience. Patients are standing at the front desk, forms aren't coming through, and staff are stuck. In that moment you need to reach a human being. With Lobbie you can't. There is no phone number to call and no one to escalate to. You're left submitting requests into a void and waiting, while your front desk scrambles and your patients wait with you. A healthcare software company that refuses to take phone calls from the healthcare providers who pay it is making a statement about how it values its customers. Lobbie markets itself as a platform that reduces front desk workload. In our experience it added to it, because every problem became ours to solve alone. Practices evaluating patient intake or scheduling software should ask one question before signing: "If this goes down during clinic hours, who do I call?" With Lobbie, the answer is no one. We would not recommend Lobbie to any practice that needs dependable support. — Eileen de Oliveira, Owner, Psych 4 U
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Aesthetic Insight www.aestheticinsightsoftware.com		Company Information Lobbie Founded: 2020 United States www.lobbie.com
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Categories Clinic Management Supported Electronic Medical Records (EMR) Supported Medical Practice Management Supported Medical Spa Supported Patient Intake Supported		Categories Electronic Medical Records (EMR) Supported Patient Engagement Supported Patient Intake Supported Patient Scheduling Supported
Electronic Medical Records (EMR) Features Appointment Management Supported Charting Supported Compliance Tracking Not Supported E-Prescribing Supported E/M Coding Not Supported Handwriting Recognition Not Supported HIPAA Compliant Supported Integrated Telehealth Supported Meaningful Use Certified Not Supported MIPS Certified Not Supported ONC-ATCB Certified Not Supported Patient Portal Supported Self Service Portal Not Supported Voice Recognition Not Supported Show More Features Medical Practice Management Features Claims Management Not Supported E-Prescribing Supported EMR / EHR Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Supported Patient Records Supported Patient Registration Supported Patient Scheduling Supported Physician Scheduling Supported Medical Spa Features Appointment Management Supported Before & After Pictures Supported Client Management Supported Gift Card Management Supported HIPAA Compliant Supported Inventory Management Supported Package Creation Supported
Integrations Access Legal Mediation Not Supported BRIO Not Supported CardConnect Supported CardPointe Supported Constant Contact Supported Dropbox Not Supported GoHighLevel Not Supported Google Cloud Platform Not Supported MX Merchant Not Supported Microsoft 365 Not Supported PandaPay Supported Priority Software Not Supported ScriptSure Not Supported Stripe Not Supported Zoom Supported Show More Integrations View All 5 Integrations		Integrations Access Legal Mediation Supported BRIO Supported CardConnect Not Supported CardPointe Not Supported Constant Contact Not Supported Dropbox Supported GoHighLevel Supported Google Cloud Platform Supported MX Merchant Supported Microsoft 365 Supported PandaPay Not Supported Priority Software Supported ScriptSure Supported Stripe Supported Zoom Not Supported Show More Integrations View All 10 Integrations
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