HelpWire

HelpWire

Electronic Team, Inc.
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About

Admin By Request EPM gives organizations control over who and what can elevate on their endpoints, without standing up servers, databases, or a dedicated admin team to run it. The model is least privilege: a user or an application receives the specific access its task requires and nothing more. This closes off a common attack route, since permanent local admin rights are what an attacker inherits when malware executes or a credential is stolen. Removing admin rights does not push users back into support queues. When someone needs a longer stretch of elevated work, they run an Admin Session that expires on its own. When they need only one program elevated, Run As Admin handles that alone and leaves the rest of the system unprivileged. Requests can be approved through the portal, the mobile app, or the API. Files receive an OPSWAT MetaDefender reputation check before elevation, and software that has already been vetted can clear automatically through pre-approval or the AI and Machine Learning approval engine. A single agent supports Windows, macOS, and Linux and behaves the same whether the endpoint is online or offline. Auditing and inventory are included as standard.

About

HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. – No sign-up for the remote user – Reboot & reconnect – UAC elevation support – File transfer – Wayland support on Linux – Concurrent sessions – Multi-screen view – Two-factor authentication (2FA) – Firewall-friendly connections

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Growing businesses and enterprise organisations that need stronger endpoint access control, compliance, and privileged access management without operational overhead.

Audience

Developers, Support, Tech support, remote support

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free Plan
Start with our lifetime Free Plan for up to 25 endpoints - all core features, no expiry, no credit card required.
Free Version Supported
Free Trial Not Supported

Pricing

$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.5 / 5
support 4.6 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros from Real Users

Pros

  • Admin By Request lets us remove standing local admin rights without hurting productivity. Users can request elevation when they need it, and approval workflows and detailed audit logs give us full visibility into what was elevated, by whom, and why. Deployment was straightforward, the cloud portal is easy to navigate, and it covers both Windows and Mac. The audit trail has also made it much easier to show least-privilege controls to auditors.
  • Cost-effective at our small-to-mid-sized team compared to enterprise EPM platforms Supports both macOS and Windows from one console. Linux and Windows Server support is also available, though we manage our servers separately. Simple deployment: we pushed the Workstation MSI through MDM with no issues Works alongside our existing stack (MDM, anti-malware, IAM, ticketing system) without replacing anything Auto-approved software library made removing local admin rights painless for staff Elevation request audit trail provides useful least-privilege evidence for security audits
  • I like how easy it is to approve requests for admin requests and sessions. The ability to receive a push notification is beautiful. I love that there is an easy solution for users that don't have internet access as well. We did a demo of other similar software as well, and the software does not appear to handle offline users nearly as easy and intuitive as your software does.
  • It has been pretty easy to set up and use. It lets users get admin access when they need it without us having to give them permanent admin rights. It also gives IT more control over what users are installing.
  • Admin By Request provides a practical way to manage local administrator privileges without permanently giving users elevated access. It allows IT to maintain better control over endpoints while still giving users a straightforward way to request elevation when they legitimately need it. The approval process, auditing, and visibility into elevation requests are especially useful from an administrative and security perspective. It has helped us balance security with usability without creating unnecessary work for the IT team.
  • Offline mode was very important for us. Being able to give a challenge and response pin code to elevate users when they are in the field with no internet is what really sold us on this product
  • Admin By Request is easy to use and makes allowing users to install applications a breeze. It also makes it straightforward to let users manage settings on their Windows and Mac devices.
  • ABR is great at managing privileged access on both Windows and macOS. It allows greater control of what users can and cannot do on their systems, with the flexibility of being able to grant elevated privileges when needed.
  • This solution offers excellent control over applications, allowing administrators to manage access, policies, and user permissions with ease. The platform is highly intuitive and provides an outstanding ease of use, making it simple for both administrators and end users to navigate and adopt with minimal training. Additionally, the mobile app delivers a seamless experience, enabling users to stay productive and connected from anywhere while maintaining access to key features and functionality. Overall, it is a reliable and user-friendly solution that balances administration, usability, and mobility exceptionally well.
  • Ease of Implementation, Straight forward documentation and security requirements. Sales Support Rep where there to walk us all the way through,

Pros & Cons from Real Users

Pros

  • I was surprised by how well it works. The app is very easy to use. I like the admin features. It gives an extra layer of security.
  • It's been stable, direct connections most of the time, and when a network won't allow that it just falls back and keeps working instead of failing outright. Working across our Windows and Mac machines has been good too.
  • HelpWire has truly impressed me with their excellent service. Their platform is straightforward and user-friendly, which made managing my tasks easy. The highlight, however, was their customer support: quick, attentive, and effective. They addressed my concerns with precision and made the entire process smooth. For anyone in need of reliable and efficient assistance, HelpWire is the way to go. Thanks for the outstanding support and seamless experience!
  • HelpWire is a fantastic software that saves both time and money. Its efficient automation of repetitive tasks allows our team to focus on higher-value work, significantly reducing the time spent on administrative duties. The cost savings are notable, as it minimizes the need for additional staff and reduces errors. The user-friendly interface and reliable performance make it an essential tool in our operations, providing excellent value and efficiency. Highly recommended for any organization.
  • Cross-Platform Support: HelpWire offers seamless support across both Windows and macOS, making it versatile for assisting users on different operating systems. User-Friendly Interface: The intuitive design of the tool allows for quick initiation of support sessions, which is particularly useful when helping less tech-savvy clients. Strong Security Measures: The use of TLS/SSL protocols and AES-256 encryption ensures secure data transmission, protecting sensitive information during remote sessions. File Sharing and Multi-Display Control: The ability to share files and control multiple displays simultaneously enhances productivity and efficiency in troubleshooting and support. Dependable Tool: Overall, HelpWire is a reliable tool that meets the needs of remote support teams, providing a consistent and robust experience.

Cons

  • There are hardly any cons. Rarely I have had connection issues. One thing i would like to see in the future is that I wish it had a curtain feature. (black screen)
  • Only real gap for us is no session recording. Still, for a support tool it does exactly what it says on the tin.
  • There is nothing much to mention about HelpWire application.
  • Sometime lag problems are bit annoying but it not effect much in you work
  • Occasional Performance Lags: There are sometimes performance lags during peak periods, which can hinder the support experience. Potential Learning Curve for New Users: While the interface is user-friendly, there may still be a learning curve for new users unfamiliar with remote support tools. Cost Considerations: Depending on the pricing structure, the cost of using HelpWire might be a concern for smaller teams or businesses with limited budgets. Dependence on Internet Stability: Like any remote support tool, HelpWire's performance can be affected by the quality and stability of the internet connection. Limited Customization Options: Users seeking specific customization features might find HelpWire's options limited compared to some other remote support tools.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Admin By Request
United States
www.adminbyrequest.com/en/endpoint-privilege-management

Company Information

Electronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/

Alternatives

Alternatives

SetMe

SetMe

Techinline

Categories

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Supported
Application Security Not Supported
Behavioral Analytics Not Supported
Device Management Not Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Not Supported
Whitelisting / Blacklisting Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

Privileged Access Management Features

Application Access Control Supported
Behavioral Analytics Supported
Credential Management Not Supported
Endpoint Management Supported
For MSPs Supported
Granular Access Controls Supported
Least Privilege Supported
Multifactor Authentication Supported
Password Management Not Supported
Policy Management Supported
Remote Access Management Supported
Threat Intelligence Not Supported
User Activity Monitoring Supported

Single Sign On Features

Biometric Not Supported
Credential Management Not Supported
Identity Federation Not Supported
Multifactor Authentication Supported
Password Management Not Supported
Policy Management Supported
Social Sign On Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

Active Directory Supported
ChatGPT Supported
Jira Supported
Lucidum Supported
MetaDefender Vault Supported
Microsoft Entra ID Supported
Microsoft Power BI Supported
Microsoft Sentinel Supported
Microsoft Teams Supported
OPSWAT MetaDefender Supported
OctoXLabs Supported
Okta Supported
ServiceNow Supported
Slack Supported
Splunk Cloud Platform Supported
ThreatAware Supported
VirusTotal Supported

Integrations

Active Directory Not Supported
ChatGPT Not Supported
Jira Not Supported
Lucidum Not Supported
MetaDefender Vault Not Supported
Microsoft Entra ID Not Supported
Microsoft Power BI Not Supported
Microsoft Sentinel Not Supported
Microsoft Teams Not Supported
OPSWAT MetaDefender Not Supported
OctoXLabs Not Supported
Okta Not Supported
ServiceNow Not Supported
Slack Not Supported
Splunk Cloud Platform Not Supported
ThreatAware Not Supported
VirusTotal Not Supported
Claim HelpWire and update features and information
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