Admin By Request Endpoint Privilege Management vs. HelpWire Comparison


Admin By Request Endpoint Privilege Management Admin By Request	HelpWire Electronic Team, Inc.	+	+
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About Admin By Request EPM gives organizations control over who and what can elevate on their endpoints, without standing up servers, databases, or a dedicated admin team to run it. The model is least privilege: a user or an application receives the specific access its task requires and nothing more. This closes off a common attack route, since permanent local admin rights are what an attacker inherits when malware executes or a credential is stolen. Removing admin rights does not push users back into support queues. When someone needs a longer stretch of elevated work, they run an Admin Session that expires on its own. When they need only one program elevated, Run As Admin handles that alone and leaves the rest of the system unprivileged. Requests can be approved through the portal, the mobile app, or the API. Files receive an OPSWAT MetaDefender reputation check before elevation, and software that has already been vetted can clear automatically through pre-approval or the AI and Machine Learning approval engine. A single agent supports Windows, macOS, and Linux and behaves the same whether the endpoint is online or offline. Auditing and inventory are included as standard.		About HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. – No sign-up for the remote user – Reboot & reconnect – UAC elevation support – File transfer – Wayland support on Linux – Concurrent sessions – Multi-screen view – Two-factor authentication (2FA) – Firewall-friendly connections
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Growing businesses and enterprise organisations that need stronger endpoint access control, compliance, and privileged access management without operational overhead.		Audience Developers, Support, Tech support, remote support
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Free Plan Start with our lifetime Free Plan for up to 25 endpoints - all core features, no expiry, no credit card required. Free Version Free Trial		Pricing $0 The product is completely free of charge, no fees and no ads Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.6 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros This solution offers excellent control over applications, allowing administrators to manage access, policies, and user permissions with ease. The platform is highly intuitive and provides an outstanding ease of use, making it simple for both administrators and end users to navigate and adopt with minimal training. Additionally, the mobile app delivers a seamless experience, enabling users to stay productive and connected from anywhere while maintaining access to key features and functionality. Overall, it is a reliable and user-friendly solution that balances administration, usability, and mobility exceptionally well. Ease of Implementation, Straight forward documentation and security requirements. Sales Support Rep where there to walk us all the way through, Super easy to setup and roll out. Can set automation rules so apps are auto approved based on publisher or application reputation. Mobile device works quickly for responding to requests. Easy to Setup Good Functionality Great Customer Support Lots of OS compatibilities Console interface is easy to use and works as intended. Admin By Request is generally very easy to navigate, making day-to-day administration straightforward. The mobile app is excellent, and it's simple to configure application filters and tie approval workflows to applications like Microsoft Teams, which makes approving requests while away from your desk quick and convenient. Breadth of functionality - this app was clearly made by folks who have encountered the struggles with admin access in a real world enterprise setting, and it shows. The ease of setup and configuration are common-sense. It's incredibly configurable! Admin By Request allowed us to finally solve the problem of local admin access on our campus without the need to expand our team to support the influx of requests. I appreciate the customer service and the product. The application is very easy to use and has done the job well. Avoids unnecessary support tickets for standard UAC elevation. Automate normal tasks, and allow full admin sessions when necessary. No more heartburn over the unknown number of domain machines with local admin rights. Easy to audit Small learning curve for users Works reliably across Windows and macOS The ability to pre-approve a Vendor is very helpful		Pros & Cons from Real Users Pros It's been stable, direct connections most of the time, and when a network won't allow that it just falls back and keeps working instead of failing outright. Working across our Windows and Mac machines has been good too. HelpWire has truly impressed me with their excellent service. Their platform is straightforward and user-friendly, which made managing my tasks easy. The highlight, however, was their customer support: quick, attentive, and effective. They addressed my concerns with precision and made the entire process smooth. For anyone in need of reliable and efficient assistance, HelpWire is the way to go. Thanks for the outstanding support and seamless experience! HelpWire is a fantastic software that saves both time and money. Its efficient automation of repetitive tasks allows our team to focus on higher-value work, significantly reducing the time spent on administrative duties. The cost savings are notable, as it minimizes the need for additional staff and reduces errors. The user-friendly interface and reliable performance make it an essential tool in our operations, providing excellent value and efficiency. Highly recommended for any organization. Cross-Platform Support: HelpWire offers seamless support across both Windows and macOS, making it versatile for assisting users on different operating systems. User-Friendly Interface: The intuitive design of the tool allows for quick initiation of support sessions, which is particularly useful when helping less tech-savvy clients. Strong Security Measures: The use of TLS/SSL protocols and AES-256 encryption ensures secure data transmission, protecting sensitive information during remote sessions. File Sharing and Multi-Display Control: The ability to share files and control multiple displays simultaneously enhances productivity and efficiency in troubleshooting and support. Dependable Tool: Overall, HelpWire is a reliable tool that meets the needs of remote support teams, providing a consistent and robust experience. HelpWire lives up to its name as a comprehensive all-in-one software, catering to diverse support needs with efficiency. It integrates robust diagnostic tools, a unified interface, and seamless knowledge base access. This platform excels in simplifying troubleshooting processes and enhancing team collaboration through its intuitive design and real-time communication features. Whether for technical support or organizational efficiency, HelpWire proves indispensable with its versatility and user-centric approach, making it a standout choice in the realm of integrated support solutions. Cons Only real gap for us is no session recording. Still, for a support tool it does exactly what it says on the tin. There is nothing much to mention about HelpWire application. Sometime lag problems are bit annoying but it not effect much in you work Occasional Performance Lags: There are sometimes performance lags during peak periods, which can hinder the support experience. Potential Learning Curve for New Users: While the interface is user-friendly, there may still be a learning curve for new users unfamiliar with remote support tools. Cost Considerations: Depending on the pricing structure, the cost of using HelpWire might be a concern for smaller teams or businesses with limited budgets. Dependence on Internet Stability: Like any remote support tool, HelpWire's performance can be affected by the quality and stability of the internet connection. Limited Customization Options: Users seeking specific customization features might find HelpWire's options limited compared to some other remote support tools. There isn't much of it, but occasionally lag problems can be noticed.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Admin By Request United States www.adminbyrequest.com/en/endpoint-privilege-management		Company Information Electronic Team, Inc. Founded: 2001 United States www.helpwire.app/
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Categories Endpoint Privilege Management Endpoint Protection Information Security Management System (ISMS) IT Management Malware Analysis Multi-Factor Authentication (MFA) Privileged Access Management Remote Support Secure Remote Access Single Sign On		Categories Remote Support Secure Remote Access
Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features Endpoint Protection Features Activity Log Antivirus Application Security Behavioral Analytics Device Management Encryption Signature Matching Web Threat Management Whitelisting / Blacklisting IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Privileged Access Management Features Application Access Control Behavioral Analytics Credential Management Endpoint Management For MSPs Granular Access Controls Least Privilege Multifactor Authentication Password Management Policy Management Remote Access Management Threat Intelligence User Activity Monitoring Single Sign On Features Biometric Credential Management Identity Federation Multifactor Authentication Password Management Policy Management Social Sign On User Management		Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback
Integrations Active Directory ChatGPT Jira Lucidum MetaDefender Vault Microsoft Entra ID Microsoft Power BI Microsoft Sentinel Microsoft Teams OPSWAT MetaDefender OctoXLabs Okta ServiceNow Slack Splunk Cloud Platform ThreatAware VirusTotal Show More Integrations View All 17 Integrations		Integrations Active Directory ChatGPT Jira Lucidum MetaDefender Vault Microsoft Entra ID Microsoft Power BI Microsoft Sentinel Microsoft Teams OPSWAT MetaDefender OctoXLabs Okta ServiceNow Slack Splunk Cloud Platform ThreatAware VirusTotal Show More Integrations
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