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About

Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t.

About

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs and corporate IT teams looking for a SaaS solution to manage and secure Apple devices.

Audience

MSPs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5 to $6 per device
Contact us for a custom quote.
Free Version Not Supported
Free Trial Supported

Pricing

$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.4 / 5
features 4.5 / 5
design 4.6 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.0 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • I find there are many benefits to Addigy. The introductory learning curve wasn't too large to cope with. The support desk is always responsive and helpful. The team are also accessible via Slack and host various online sessions concerning new features or Mac OS changes.
  • What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have.
  • We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs.
  • Addigy is Awesome!! The Addigy software and their support team have been a great partner for us. As a MSP we embrace our all Mac customers and using Addigy allows us to support them with security policies, alerting and automatic software and App installs.
  • Ease of enrolling Apple devices and deploying profiles/policies. Good dashboard interface and layout. Decent support. Ease of deploying applications to iPad and setting locked down single app kiosk modes. Remote control/screen sharing tool for Macs being developed.

Cons

  • The largest problem we had was getting to grips with how to structure the policies and how we use Addigy. Sometimes in be very daunting because there are so many features and possibilities.
  • All of the devices we manage in Addigy are iPads. It seems like some functions are only available for MacBooks which is disappointing but could be more of an Apple problem instead of Addigy. Some of the help articles are great, but many are written in a manner that you have to have more than a basic knowledge of Apple devices to use. At times, I have used multiple help articles and still reached out to support to figure out what I was trying to do.
  • While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.
  • When you enable file vault and use Addigy users then the user needs to login twice after restart or shutdown.
  • Not all features fully fleshed out . AD integration great idea but have seen passwords stop working when linking AD account with local Macbook account. Requires redundant login screens with this feature deployed. Some glitches and delays when adding applications to iPads via RMM profiles/policies

Pros & Cons from Real Users

Pros

  • Syncro is easy to use and works very well for my MSP. I love how the Asset and RMM is set up. It is very easy to find a pc and remote into it.
  • I enjoy using Syncro because it gets the job done quickly. I've used Ninja RMM, ConnectWise Automate, Dell Kace, SCCM, and others. I do prefer Syncro's simplicity as it does not take long to configure what I need out of it.
  • Syncro is a great way to manage my clients and computers, I utilize several of the 3rd party integrations and they all work w/o any issue. Ticketing is easy! scripting is easy and the user library usually has what I need.
  • It takes care of so many things: tickets, invoices, remote access, accounting, and a host of tools to do what I need as a network support business. The perfect solution for helping my clients, fast connections with Splashtop and the clients love being able to make their own tickets. Syncro make my whole life easier. All for the one low price no matter how many clients I have, what a deal.
  • Syncro stands out for its comprehensive feature set, seamlessly integrating a wide range of functionalities crucial for IT management, such as remote monitoring, management, and an efficient ticketing system. Its user-friendly interface is particularly beneficial, ensuring easy adaptability for our team members with varying levels of tech expertise. The reliability of the platform is exemplary, offering consistent performance with minimal downtime, which is crucial for the uninterrupted operation of our tribe's technological infrastructure. Additionally, the excellent customer support provided by Syncro is noteworthy; they offer prompt and tailored solutions, demonstrating a deep understanding of our unique needs. These aspects collectively make Syncro an invaluable asset to our IT department, significantly enhancing our operational efficiency and effectiveness.

Cons

  • When sorting Assets by company it sorts them by Z-A instead of A-Z.
  • Splashtop integration can be annoying sometimes, but that isn't Syncro's fault.
  • I do find myself having to click through multiple screens to gather information such as customer passwords and documentation. I've bypassed some of this by just keeping multiple tabs open for different parts of Syncro.
  • Sometimes it gets a little tricky when syncing my invoices with QuickBooks and I have to fix some service or item that wasn't setup right, but the ability to have the invoices synced automatically is a great time saver.
  • While Syncro provides a robust array of features and tools, one area that could see improvement is the customization of reports and dashboards. The current offerings, although comprehensive, sometimes lack the flexibility to be tailored specifically to our unique tribal needs and workflows. This limitation can lead to additional steps in data analysis and reporting, which, although not a deal-breaker, does add a layer of complexity to our IT management tasks. Enhanced customization options would greatly improve our ability to quickly extract the most relevant information and make data-driven decisions more efficiently.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Addigy
Founded: 2014
United States
addigy.com

Company Information

Syncro
Founded: 2013
United States
syncromsp.com

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Categories

IT Management Supported
MSP Supported
RMM Supported

Categories

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Not Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Not Supported
Wireless Network Support Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Cybersecurity Features

AI / Machine Learning Not Supported
Behavioral Analytics Not Supported
Endpoint Management Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Not Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Not Supported
Blacklisting/Whitelisting Not Supported
Continuous Monitoring Supported
Malware/Anomaly Detection Not Supported
Prioritization Not Supported
Remediation Management Not Supported
Root Cause Analysis Not Supported

Endpoint Protection Features

Activity Log Not Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Not Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Not Supported

Network Access Control (NAC) Features

Authentication Supported
Authorization Supported
Automated Hotfix / Updates Not Supported
Centralized Policy Management Not Supported
Dashboard Supported
Device Auto-Provisioning Not Supported
Device Self-Registration Not Supported
Posture Assessment Supported
Quarantine / Remediation Not Supported
Secure Guest Access Not Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Not Supported
VPN Not Supported
Vulnerability Scanning Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Supported
Document Management Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

CloudRadial Supported
Hudu Supported
IT Glue Supported
Malwarebytes Supported
MyGlue Supported
Network Glue Supported
Splashtop Remote Support Supported
Zapier Supported
Bitdefender GravityZone Not Supported
ConnectWise ScreenConnect Not Supported
Emsisoft Anti-Malware Not Supported
Google Calendar Not Supported
Josys Supported
Mesh Not Supported
Narmada Not Supported
OpenText Core Endpoint Protection Not Supported
Quoter Not Supported
ScalePad Quoter Not Supported
Stripe Not Supported
vCIO Hero Not Supported

Integrations

CloudRadial Supported
Hudu Supported
IT Glue Supported
Malwarebytes Supported
MyGlue Supported
Network Glue Supported
Splashtop Remote Support Supported
Zapier Supported
Bitdefender GravityZone Supported
ConnectWise ScreenConnect Supported
Emsisoft Anti-Malware Supported
Google Calendar Supported
Josys Not Supported
Mesh Supported
Narmada Supported
OpenText Core Endpoint Protection Supported
Quoter Supported
ScalePad Quoter Supported
Stripe Supported
vCIO Hero Supported
Claim Addigy and update features and information
Claim Addigy and update features and information
Claim Syncro and update features and information
Claim Syncro and update features and information