ActiveOps vs. Insightful Comparison


ActiveOps	Insightful	+	+
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About Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now. Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal. We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.		About Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. 1. Workforce Analytics: Measure workforce productivity, utilization, and performance 2. Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows 3. Work Intelligence: Measure AI adoption, usage, and ROI of your AI investments With Insightful, you can: • Understand how work happens across teams, processes, and AI • Spot drops in utilization and output early • Track AI adoption, usage, and business impact • Create a custom layout with widgets to see the metrics most relevant to your role • See where work slows, stalls, or creates rework across workflows • Compare performance across teams, roles, or locations • Use real activity data to review work and resolve disputes • Automate time tracking and reporting
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes		Audience Businesses with remote workforces
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported		Pricing $8 per employee per month Per seat / month, billed annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It was easy to implement and we were getting data on the second day. The reports are built for operations people in mind and the Report Wizard is easy to use. Cons We wanted to deploy in their Azure instance, but our IT wasn't ready so we had to wait for IT to get a server available.		Pros from Real Users Pros Very good for companies with remote work - now we can see precisely what is going on in our company, also we are very satisfied with employee monitoring
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information ActiveOps United Kingdom activeops.com		Company Information Insightful Founded: 2014 United States www.insightful.io/
Alternatives TaskEye Uffizio		Alternatives Hubstaff
Oracle Real-Time Decisions Oracle		DeskTime Draugiem Group
Aily		Monitask
VEDA Samta.ai		ActivTrak Birch Grove Software
PlanningForce View All		Time Doctor View All
Categories Decision Intelligence Supported Decision Support Supported Employee Monitoring Supported Workforce Management Supported		Categories Attendance Tracking Supported Employee Monitoring Supported HR Analytics Supported Insider Threat Management Supported Project Tracking Supported Remote Work Supported Time & Attendance Supported Time Tracking Supported Workforce Management Supported
Employee Monitoring Features Activity Monitoring Supported Browsing History Supported Email Monitoring Supported Keystroke Recording Not Supported Productivity Analysis Supported Remote Control Not Supported Screen Activity Recording Not Supported Time & Attendance Supported Time Tracking Supported Workforce Management Features Budgeting & Forecasting Not Supported Contractor Management Not Supported Employee Lifecycle Management Not Supported Labor Projection Supported Performance Appraisal Not Supported Recruiting Management Not Supported Scheduling Supported Skills Tracking Supported Time & Attendance Supported Variable Workforce Supported		Employee Monitoring Features Activity Monitoring Supported Browsing History Supported Email Monitoring Not Supported Keystroke Recording Not Supported Productivity Analysis Supported Remote Control Supported Screen Activity Recording Supported Time & Attendance Supported Time Tracking Supported Workforce Management Features Budgeting & Forecasting Not Supported Contractor Management Not Supported Employee Lifecycle Management Not Supported Labor Projection Not Supported Performance Appraisal Not Supported Recruiting Management Not Supported Scheduling Supported Skills Tracking Not Supported Time & Attendance Supported Variable Workforce Supported Show More Features Remote Work Features Collaboration Not Supported Credential Management Not Supported Electronic Signature Not Supported Employee Monitoring Supported Live Chat Supported Meeting Management Not Supported Project Management Not Supported Remote Access Not Supported Remote Support Not Supported Screen Sharing Not Supported Softphone Not Supported Task Management Not Supported Time Zone Tracking Not Supported Video Chat Not Supported Web Conferencing Not Supported Time Tracking Features Automatic Time Capture Supported Billable & Non-Billable Hours Supported Billing & Invoicing Supported Employee Database Supported Expense Tracking Not Supported Mobile Time Tracking Not Supported Multiple Billing Rates Supported Offline Time Tracking Supported Online Time Tracking Supported Overtime Calculation Supported Time per Project Reporting Supported Timesheet Management Supported Vacation / Leave Tracking Not Supported
Integrations Asana Not Supported Azure DevOps Not Supported ClickUp Not Supported GitHub Not Supported GitLab Not Supported Google Cloud BigQuery Not Supported Google Workspace Not Supported Jira Not Supported Linear Not Supported Quickwork Not Supported SAP SuccessFactors Not Supported Trello Not Supported Wrike Not Supported Show More Integrations		Integrations Asana Supported Azure DevOps Supported ClickUp Supported GitHub Supported GitLab Supported Google Cloud BigQuery Supported Google Workspace Supported Jira Supported Linear Supported Quickwork Supported SAP SuccessFactors Supported Trello Supported Wrike Supported Show More Integrations View All 13 Integrations
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