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About

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT administrators, MSPs

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0 USD/per device/per month
Pricing is available upon request
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Cloud-based with no need for complex on-premises infrastructure. Smooth deployment and quick agent installation across devices. Real-time visibility into endpoints with detailed inventory and reporting. Patch management is automated and highly customizable. Remote access and script execution make troubleshooting effortless. Intuitive dashboard with an easy-to-navigate interface. Strong security compliance features (audit logs, alerting, RBAC). Excellent scalability for growing organizations.
  • The ease of deployment, and the ability to have different endpoint groups really makes administration so much easier.
  • Simple visibility of missing patches and vulnerabilities that need addressing Grouped into categories nicely with a "SLA" to prioritise The ability to deploy scripts remotely very easily
  • Free plan 200 endpoints Very fast deployment (≈1 minute per device) Intuitive and centralized interface with customizable reports Strong automation: scripts, data collection, update rings Scalable and fast patch management, great WSUS replacement Clear roadmap and frequent improvements
  • Easy to setup and get working. The critical vulnerabilities webinars are very helpful and give great insight into what needs to be patched etc.

Cons

  • Requires stable internet connectivity for optimal performance. Some advanced features may take time to configure for first-time users. Limited offline functionality compared to traditional on-prem tools.
  • I cant fault the platform for anything. the ease of use is simply superb!
  • The only real con was at initial signup - finding documentation to get started wasn't the most obvious. Saying that the software was simple enough to just dive in
  • Remote access is basic (no file transfer, chat, or reliable multi-monitor support) Requires manual effort for custom software packaging/updates Occasional issues with vendor driver detection Pricing increases steeply beyond 200 endpoints due to support requirements Some limitations exist, but can often be mitigated with workarounds or external tools
  • Great product so far, not noticed anything that can be marked as a con.

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Action1
Founded: 2018
United States
www.action1.com

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Alternatives

Alternatives

SetMe

SetMe

Techinline
MSP360 RMM

MSP360 RMM

MSP360

Categories

Discover Action1 Endpoint Management Software, the cloud-native solution designed for secure, efficient management of work-from-anywhere enterprises. With its streamlined patching, deployment, monitoring and remote access, Action1 eliminates the need for extensive training. Its modern, lightweight design avoids unnecessary bloat, offering dozens of pre-built apps, scripts, reports and alerts to simplify IT tasks. Trusted by organizations worldwide, Action1 is SOC 2 Type II and ISO 27001:2022 certified, ensuring the highest security standards. Empower your team with an easy-to-use platform that keeps your business agile and protected

IT Management Supported
Patch Management Supported

Experience the ease of Action1 Enterprise Patch Management Software. We offer unified cross-OS and third-party patching with real-time assessment of missing patches and compliance status. Customize application patching through an intuitive Software Repository, all without needing a VPN—even for remote, off-site devices. With bandwidth-efficient P2P software update distribution, Action1 ensures seamless, efficient patch management across your enterprise. Keep your systems secure and up-to-date with a solution designed for modern IT environments.

Remote Desktop Supported
RMM Supported

Safeguard your organization with Action1 Vulnerability Management and Remediation Software, combining real-time vulnerability detection with built-in remediation capabilities. Conduct a free initial vulnerability assessment for unlimited endpoints and seamlessly patch OS and application vulnerabilities without requiring a VPN. Automate compensating controls to address risks efficiently while maintaining compliance with industry standards. Backed by SOC 2 Type II, ISO 27001:2022 and GDPR certifications, Action1 ensures secure, trusted protection for your IT environment. Stay ahead of threats with an all-in-one solution designed for proactive vulnerability management.

Categories

Help Desk Supported
Issue Tracking Supported
IT Management Supported
IT Service Supported
ITSM Supported
Remote Desktop Supported
Remote Support Supported
RMM Supported
Service Desk Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Not Supported
File Transfer Not Supported
Group View Not Supported
Mobile Device Access Not Supported
Multi Monitor Support Supported
Record Remote Sessions Not Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Not Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

Vulnerability Management Features

Asset Discovery Not Supported
Asset Tagging Not Supported
Network Scanning Not Supported
Patch Management Supported
Policy Management Not Supported
Prioritization Not Supported
Risk Management Not Supported
Vulnerability Assessment Not Supported
Web Scanning Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Not Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Not Supported
IT Asset Management Not Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Not Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Not Supported
Availability Management Not Supported
Change Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Problem Management Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Not Supported
Escalation Management Not Supported
Issue Auditing Supported
Issue Scheduling Not Supported
Knowledge Base Not Supported
Project Management Not Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Sysinfo PDF Recovery Tool Supported
Amazon Web Services (AWS) Supported
Bitdefender Antivirus Plus Supported
Groundskeeper Supported
Josys Supported
Microsoft Azure Supported
Microsoft Teams Supported
PayPal Supported
Rapid7 Command Platform Supported
Slack Supported
ThreatAware Supported
Weavestream Supported
Zapier Supported
Zendesk Supported

Integrations

Sysinfo PDF Recovery Tool Not Supported
Amazon Web Services (AWS) Not Supported
Bitdefender Antivirus Plus Not Supported
Groundskeeper Not Supported
Josys Not Supported
Microsoft Azure Not Supported
Microsoft Teams Not Supported
PayPal Not Supported
Rapid7 Command Platform Not Supported
Slack Not Supported
ThreatAware Not Supported
Weavestream Not Supported
Zapier Not Supported
Zendesk Not Supported
Claim Action1 and update features and information
Claim Action1 and update features and information
Claim LogMeIn Resolve and update features and information
Claim LogMeIn Resolve and update features and information