AccountScoutFake Brains
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Related Products
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About
Have peace of mind knowing AccountScout software is running your newspaper and media company. As a pioneering media software provider, Fake Brains has a history of powering each department of your company with unified communications and increased output. From the ground up, we leverage and fuse our expert knowledge of publishing and software to help you dominate traditional business operations. Turbocharge growth by connecting sales, marketing, billing, and production. All-in-one software to effortlessly communicate a new order across every department. Cloud, on-premise, or both. The flexible architecture of AccountScout will fill your company's needs. Build a business presence, send information, and respond to customers quicker than you ever imagined. Give your sales team more than the essentials, identify, track, and engage your prospects. Automatically send orders to all departments. Use AccountScout to streamline your workflow.
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About
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Newspaper and media companies looking for a solution to streamline their workflow
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Audience
small to medium size businesses
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Free Trial
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Pricing
$10.00/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFake Brains
Founded: 1991
United States
fakebrains.com
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Company InformationHelp Scout
Founded: 2011
United States
www.helpscout.com
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Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat Features
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
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Integrations
BOSCO
Constant Contact Lead Gen & CRM
Emotive
Finsi
Honeycommb
HubSpot Operations Hub
Ikigai
Latenode
LaunchBrightly
NUACOM
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Integrations
BOSCO
Constant Contact Lead Gen & CRM
Emotive
Finsi
Honeycommb
HubSpot Operations Hub
Ikigai
Latenode
LaunchBrightly
NUACOM
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