AccountScout

AccountScout

Fake Brains
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About

Have peace of mind knowing AccountScout software is running your newspaper and media company. As a pioneering media software provider, Fake Brains has a history of powering each department of your company with unified communications and increased output. From the ground up, we leverage and fuse our expert knowledge of publishing and software to help you dominate traditional business operations. Turbocharge growth by connecting sales, marketing, billing, and production. All-in-one software to effortlessly communicate a new order across every department. Cloud, on-premise, or both. The flexible architecture of AccountScout will fill your company's needs. Build a business presence, send information, and respond to customers quicker than you ever imagined. Give your sales team more than the essentials, identify, track, and engage your prospects. Automatically send orders to all departments. Use AccountScout to streamline your workflow.

About

Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Newspaper and media companies looking for a solution to streamline their workflow

Audience

small to medium size businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

$10.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.6 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.9 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fake Brains
Founded: 1991
United States
fakebrains.com

Company Information

Help Scout
Founded: 2011
United States
www.helpscout.com

Alternatives

Alternatives

Freshdesk

Freshdesk

Freshworks
PDF Scout

PDF Scout

e-PlanSoft
Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
AdWorks

AdWorks

News-Net

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

BOSCO
Constant Contact Lead Gen & CRM
Emotive
Finsi
Honeycommb
HubSpot Operations Hub
Ikigai
Latenode
LaunchBrightly
NUACOM
Paperform
Revamp CRM
Singlebox
Sitejet
Slack
StarfishETL
Textline
The SaaSy People
Trelica
Zoho Directory

Integrations

BOSCO
Constant Contact Lead Gen & CRM
Emotive
Finsi
Honeycommb
HubSpot Operations Hub
Ikigai
Latenode
LaunchBrightly
NUACOM
Paperform
Revamp CRM
Singlebox
Sitejet
Slack
StarfishETL
Textline
The SaaSy People
Trelica
Zoho Directory
Claim AccountScout and update features and information
Claim AccountScout and update features and information
Claim Help Scout and update features and information
Claim Help Scout and update features and information