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About

Especially now, every person in your population needs support. We focus on serving them all, rather than waiting until they are the highest cost. We put relationships front and center, not transactions. With compassion, intelligent technology and clinical expertise, we personalize healthcare support to each person’s unique needs. Accolade has developed the most comprehensive engagement model in the advocacy industry. We know when a person is using healthcare and engage them early, helping them stay on track. We are real humans who listen, answer questions, resolve issues, educate, and support. We uncover emotional, financial and social barriers to care and help find solutions. The old-time family doctor sought to understand a patient’s full life by making house calls and forming long-term relationships with the whole family. Our team works to gain that same level of insight about every person we support.

About

Parloa is an AI agent platform designed to help businesses manage customer conversations instantly across high-volume support environments. It helps companies reduce wait times by using AI agents that can handle millions of conversations in any language. The platform is built to create personalized customer experiences, resolve issues faster, and improve engagement over time. Parloa supports use cases across financial services, utilities, ecommerce, retail, healthcare, media, entertainment, and information technology. Businesses can use it for tasks such as appointment scheduling, refunds, recommendations, ID checks, billing questions, password resets, order support, and patient assistance. With tools for designing, testing, scaling, optimizing, securing, and integrating AI agents, Parloa helps organizations turn customer support into stronger customer relationships.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Advocacy and employee benefits platforms for companies

Audience

Parloa is best suited for enterprises, customer service teams, contact centers, financial institutions, healthcare organizations, utilities, retailers, IT teams, and other high-volume businesses that need scalable AI agents for customer conversations, support automation, and relationship-focused service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Accolade
Founded: 2007
United States
accolade.com

Company Information

Parloa
Founded: 2018
Germany
www.parloa.com

Alternatives

Spark Health

Spark Health

Bliss Healthcare

Alternatives

Thatch

Thatch

Thatch Health
Cognigy.AI

Cognigy.AI

NiCE Cognigy

Categories

Categories

Integrations

Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Operata
Salesforce
ServiceNow
Twilio
Zendesk

Integrations

Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Operata
Salesforce
ServiceNow
Twilio
Zendesk
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Claim Accolade and update features and information
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