ServiceNow Knowledge ManagementServiceNow
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Related Products
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About
We are a fintech company founded to bring self-service, transparency, risk mutualisation and more efficient supply-chain management to the global financial services industry. ‘AccessFintech’ Synergy DataLake enables optimization of workflow through collaboration, using data and shared technology access. Our network of shared data and self-service solutions extend and enrich data, workflow and technology across the transaction lifecycle for more transparency, faster resolution, fewer fails, and valuable benchmarking insights. Self-service solutions for transaction automation, resolution and decision-making in multi-provider environment. Optimize workflows and workforces by evaluating and managing risk, recommend solutions, share workloads and track actions. Benchmarking insights for improvement and cost optimization.
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About
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a Financial Services platform that helps with loan data management
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Audience
Teams looking to increase self-service rates for customers and employees
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAccessFintech
Founded: 2016
Israel
www.accessfintech.com
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Company InformationServiceNow
Founded: 2004
United States
www.servicenow.com/products/knowledge-management.html
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
ABCP Suite
Aisera
Broadridge Risk Master
Decimal
Finastra KTP
Symphony
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Integrations
ABCP Suite
Aisera
Broadridge Risk Master
Decimal
Finastra KTP
Symphony
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