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About

APIWORX is a fully managed iPaaS and multi-enterprise integration platform built for eCommerce businesses, distributors, and B2B operators who need reliable, scalable data flow between their critical systems — without building or maintaining the integration themselves. At the core of the platform is APIXX, APIWORX's proprietary unified data model. Rather than passing raw data between systems, APIWORX normalizes every transaction — orders, inventory, shipments, invoices, payments, returns, customers, vendors, and more — into a governed, cross-system data layer with 15 entity types and 200+ normalized fields. This means a Shopify order, a NetSuite sales order, and an EDI 850 purchase order all resolve to the same identity and schema. No manual mapping. No downstream data conflicts. Integrations that actually work. APIWORX connects to 60+ platforms out of the box: Shopify, WooCommerce, BigCommerce, Amazon, eBay, Etsy, and Square on the commerce side; NetSuite, Sage Intacct, and Quic

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce businesses, distributors, and B2B operators who need reliable ERP, EDI, and multi-channel integration without managing it themselves.

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$299/month
Contact for Custom Quote
Free Version Not Supported
Free Trial Not Supported

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Their Development team is amazing. They always respond to any questions we throw in. Their response time to every emails are upfront.

Cons

  • I can't think of any cons right now.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

APIWORX
Founded: 2018
United States
www.apiworx.com

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

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PayTraQer

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Categories

API Management Supported
EDI Supported
Integration Supported
iPaaS Supported

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

API Management Features

Access Control Supported
Analytics Supported
API Design Supported
API Lifecycle Management Supported
Dashboard Supported
Developer Portal Not Supported
Testing Management Supported
Threat Protection Supported
Traffic Control Supported
Version Control Not Supported

EDI Features

Archiving & Retention Not Supported
AS2 Applications Supported
AS2 Specification Compliance Not Supported
Certificate Management Supported
Configuration Data Searching Not Supported
Data Format Translator Supported
Flexible Licensing Supported
Full Logging Supported
Labeling Supported

Integration Features

Dashboard Supported
ETL - Extract / Transform / Load Supported
Metadata Management Supported
Multiple Data Sources Supported
Web Services Supported

iPaaS Features

AI / Machine Learning Supported
Cloud Data Integration Supported
Dashboard Supported
Data Quality Control Supported
Data Security Supported
Drag & Drop Not Supported
Embedded iPaaS Not Supported
Integration Management Supported
Pre-Built Connectors Supported
White Label Not Supported
Workflow Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Brightpearl Supported
CS-Cart Store Builder Supported
Extensiv 3PL Warehouse Manager Supported
Gmail Not Supported
Linnworks Not Supported
NetSuite Supported
QuickBooks Online Supported
Re:amaze Supported
SPS Commerce Supported
Sage Intacct Supported
Savant Warehouse Management Supported
Shift4Shop Supported
ShipHawk Supported
ShipHero Supported
Square POS Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Brightpearl Not Supported
CS-Cart Store Builder Not Supported
Extensiv 3PL Warehouse Manager Not Supported
Gmail Supported
Linnworks Supported
NetSuite Not Supported
QuickBooks Online Not Supported
Re:amaze Not Supported
SPS Commerce Not Supported
Sage Intacct Not Supported
Savant Warehouse Management Not Supported
Shift4Shop Not Supported
ShipHawk Not Supported
ShipHero Not Supported
Square POS Not Supported
Claim APIWORX and update features and information
Claim APIWORX and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information