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About

Endpoints can be adapted to a fully bi-directional (two-way) sync between apps without requiring migration. This enables you to use all connected systems while maintaining a consistent real-time view of the data across your apps. Hotel, restaurant, spa management software, POS, education, accounting, research, etc. You name it. If it can be integrated, we can do it. Thousands of pre-built connectors and the ability to build new ones quickly with our state-of-the-art Assembly Editor ® allows us to deliver complete integrations faster and at a fraction of the cost of other solutions. SIs can help you design the architecture of your integration, build automations, train your staff and even implement your complete integration project.

About

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone looking for a hybrid integration platform

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Subscription pricing model
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Their customer service. They were VERY helpful in helping me solve an issue when it came to scheduling clients who visit my website. This has been an issue for years, and Apiant helped me find the work around! I have lost so much in revenue throughout the years b/c of this problem,
  • Easy to use. Easy to implement. Customizable. Fabulous support Great troubleshooting tools

Cons

  • Nothing...they have been amazing. They are quick to respond and very thorough with every step!
  • None so far. The initial setup would have been a lot harder if the APIANT team hadn't been so supportive though.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

APIANT
Founded: 2015
United States
apiant.com

Company Information

Capacity
Founded: 2017
United States
capacity.com

Alternatives

Alternatives

SyncApps

SyncApps

Cazoomi
Landbot.io

Landbot.io

Landbot

Categories

Integration Supported

Categories

Integration Features

Dashboard Supported
ETL - Extract / Transform / Load Not Supported
Metadata Management Not Supported
Multiple Data Sources Supported
Web Services Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Workflow Management Features

Access Controls/Permissions Not Supported
Approval Process Control Not Supported
Business Process Automation Supported
Calendar Management Not Supported
Compliance Tracking Not Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Not Supported
Graphical Workflow Editor Supported
Mobile Access Not Supported
No-Code Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Integrations

Adobe Marketo Engage Supported
Box Supported
Gmail Supported
Google Calendar Supported
Google Drive Supported
HubSpot Marketing Hub Supported
Jira Supported
Jira Work Management Supported
Microsoft Dynamics 365 Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Salesforce Supported
ServiceNow Supported
Zendesk Supported
Evernote Supported
Groove Supported
Microsoft Excel Supported
ProdPad Supported
Zoho Creator Supported

Integrations

Adobe Marketo Engage Supported
Box Supported
Gmail Supported
Google Calendar Supported
Google Drive Supported
HubSpot Marketing Hub Supported
Jira Supported
Jira Work Management Supported
Microsoft Dynamics 365 Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Salesforce Supported
ServiceNow Supported
Zendesk Supported
Evernote Not Supported
Groove Not Supported
Microsoft Excel Not Supported
ProdPad Not Supported
Zoho Creator Not Supported
Claim APIANT and update features and information
Claim APIANT and update features and information
Claim Capacity and update features and information
Claim Capacity and update features and information