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About

Automated billing and contracts management to guard against revenue leakage while providing a higher level of customer satisfaction and self-service. The robust billing and contracts management solution from AMCS was purpose-built to handle the complexities of an ever-changing utilities landscape. Automated meter reads flow into the system and are billed to the specifications of the customer’s contract; invoices can be generated electronically or sent to a vetted print house for mailing; and customers have the option for autopay, online payments, or through the mail. A customer portal, easily customized for your branding, provides self-service to view statements, pay online, and submit a service request. AMCS’ billing and contracts solution digitizes your invoicing and payment processing, making your personnel more efficient while reducing errors due to manual data entry.

About

Kraken is an all-in-one, smart utility operating system designed to help modern utilities and infrastructure providers replace legacy technology with a single, cloud-based platform that automates and integrates the end-to-end energy supply chain, from customer management and billing to asset optimization, flexible distributed resources (like EVs, heat pumps, solar, and batteries), and field service execution. It uses advanced data, machine learning, and utility-grade AI to streamline customer service, reduce operating costs, accelerate product innovation, and provide real-time operational insights while supporting migrations from old systems with proven processes. Kraken’s modular suite includes tools for residential and commercial & industrial customer management, tariff and product configuration without code, enhanced field operations, and flexibility management that optimizes energy resources, logistics, and workforce planning.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Utilities

Audience

Utility and energy companies that need a modern, AI-powered operating system to manage customer service, billing, asset operations, distributed energy resources, and field operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$999 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AMCS Group
Founded: 2003
Ireland
www.amcsgroup.com/solutions/utility-billing/

Company Information

Kraken
United Kingdom
kraken.tech/

Alternatives

Alternatives

FOSMS

FOSMS

Capricorn Systems
Capricorn

Capricorn

SilverBlaze

Categories

Categories

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Integrations

No info available.

Integrations

No info available.
Claim AMCS Utility Billing and update features and information
Claim AMCS Utility Billing and update features and information
Claim Kraken and update features and information
Claim Kraken and update features and information