Koa

Koa

Salesforce
+
+

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About

AI Work offers a suite of purpose-built AI work models designed to help professionals analyze, execute, and make decisions faster. Each model—ranging from equity analysis and market monitoring to accounting, recruiting, and customer service—is engineered for speed, accuracy, and real-world business impact. Prebuilt AI work models like Orion AI, Hermes AI, Olympus AI, Luca AI, Freddie AI, and Yumi AI address specialized roles while delivering measurable time and cost savings. Businesses can also request fully customized AI work models tailored to unique workflows. The platform’s tools have been proven to reduce analysis time by over 98% and cut costs by more than 90% compared to manual processes. With AI Work, professionals can focus on strategy and high-value decisions while AI handles the heavy lifting.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and professionals across finance, HR, operations, and customer service seeking specialized AI solutions to automate tasks, accelerate decision-making, and reduce operational costs

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

10 Credits. Use Credits to access all AI models. 1 Credit= 1 USD / USDC / USDT
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AI Work
Founded: 2009
Cayman Islands
www.ai-wk.com

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

Freddy AI

Freddy AI

Freshworks

Alternatives

Hermes 3

Hermes 3

Nous Research
Nemotron 3

Nemotron 3

NVIDIA
Inkling-Small

Inkling-Small

Thinking Machines Lab

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Integrations

NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations

NVIDIA Nemotron
Salesforce
Salesforce Agentforce
Claim AI Work and update features and information
Claim AI Work and update features and information
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