Related Products
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About
AFP.MONSTER is a web-based social media automation service for managing Facebook Pages and Instagram business accounts. Users build visual campaigns that respond to selected comments or direct messages with public replies, private messages, tags, delays, and branching steps. The service includes keyword matching, comment moderation and bulk cleanup, an inbox for conversations that need human attention, contact tagging, and team roles with page-level access. It can hide or remove unwanted comments, including on ads, and route product questions into direct-message flows such as sending product cards or links. AFP.MONSTER is aimed at creators, online shops, social media managers, agencies, and other businesses handling customer interactions on Facebook and Instagram. It is accessed through a browser and requires connecting the social accounts or pages the user administers.
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About
Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Creators, online shops, social media managers, agencies, and businesses that manage customer interactions on Facebook and Instagram.
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Audience
SMEs looking for a Social CRM platform to respond to their clients on multiple channels
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingIndividual and team plans are available. Card payments are offered for 1- or 12-month terms and renew automatically; cryptocurrency payments are offered for 1-, 3-, 6-, or 12-month terms and do not renew automatically. Longer cryptocurrency terms receive discounts of 5%, 10%, or 15% for 3, 6, or 12 months, respectively. Optional add-ons are available for pages, profiles, and team seats.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAFP.MONSTER
United States
afp.monster/
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Company InformationBuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/
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AlternativesNo Alternatives
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Alternatives |
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Categories |
Categories |
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Integrations
Facebook
Supported
Instagram
Supported
Facebook Messenger
Not Supported
LinkedIn
Not Supported
Telegram
Supported
WhatsApp
Not Supported
X (Twitter)
Not Supported
YouTube
Not Supported
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Integrations
Facebook
Supported
Instagram
Supported
Facebook Messenger
Supported
LinkedIn
Supported
Telegram
Not Supported
WhatsApp
Supported
X (Twitter)
Supported
YouTube
Supported
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