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About

AFP.MONSTER is a web-based social media automation service for managing Facebook Pages and Instagram business accounts. Users build visual campaigns that respond to selected comments or direct messages with public replies, private messages, tags, delays, and branching steps. The service includes keyword matching, comment moderation and bulk cleanup, an inbox for conversations that need human attention, contact tagging, and team roles with page-level access. It can hide or remove unwanted comments, including on ads, and route product questions into direct-message flows such as sending product cards or links. AFP.MONSTER is aimed at creators, online shops, social media managers, agencies, and other businesses handling customer interactions on Facebook and Instagram. It is accessed through a browser and requires connecting the social accounts or pages the user administers.

About

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Creators, online shops, social media managers, agencies, and businesses that manage customer interactions on Facebook and Instagram.

Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Individual and team plans are available. Card payments are offered for 1- or 12-month terms and renew automatically; cryptocurrency payments are offered for 1-, 3-, 6-, or 12-month terms and do not renew automatically. Longer cryptocurrency terms receive discounts of 5%, 10%, or 15% for 3, 6, or 12 months, respectively. Optional add-ons are available for pages, profiles, and team seats.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

AFP.MONSTER
United States
afp.monster/

Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

Alternatives

No Alternatives

Alternatives

Categories

Categories

Social CRM Supported

Integrations

Facebook Supported
Instagram Supported
Facebook Messenger Not Supported
LinkedIn Not Supported
Telegram Supported
WhatsApp Not Supported
X (Twitter) Not Supported
YouTube Not Supported

Integrations

Facebook Supported
Instagram Supported
Facebook Messenger Supported
LinkedIn Supported
Telegram Not Supported
WhatsApp Supported
X (Twitter) Supported
YouTube Supported
Claim AFP.MONSTER and update features and information
Claim AFP.MONSTER and update features and information
Claim BuzzMonitor and update features and information
Claim BuzzMonitor and update features and information