ACI Case Manager

ACI Case Manager

ACI Worldwide
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+

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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

Regardless of size or specialty, CROSStrax meets the needs of professional investigators. Manage retainers, case info and leads in one place. Investigate, Document, Review and Prepare effectively. Meet and exceed the needs of insurance companies, insureds, TPA’s and defense attorneys. Be prepared to complete any case from a basic statewide search to complex due diligence. Tools for documenting and reporting your serves. Compile puzzle pieces such as data and reports. Investigators can obtain cases in their coverage area from other investigative companies. Most investigators are familiar with colleagues looking for help on association list serves or Yahoo Groups. The Investigator Alliance accomplishes the same task in a more efficient and secure manner. Improve client satisfaction and retention rates with our automated tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

A case management solution for investigative and security professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

CROSStrax
Founded: 2016
United States
www.crosstrax.co

Alternatives

Alternatives

TraceEngine

TraceEngine

Polonious
AIMS

AIMS

AIMS - Analytical Investigation Management System
Case Closed Software

Case Closed Software

Crime Tech Solutions
IMS

IMS

Investigator Software

Categories

Categories

Investigation Management Features

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Wufoo

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Wufoo
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
Claim CROSStrax and update features and information
Claim CROSStrax and update features and information