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About

8returns is a returns management platform designed to help ecommerce brands retain revenue and generate new sales during the return flow. Customers can exchange items, choose incentivized store credit, or place a new order during the return flow, keeping revenue within the business. AI workflows automate decisions, communication, and warehouse steps at scale, resulting in fewer tickets, fewer mistakes, and a faster experience for both customers and operations teams. Built-in analytics highlight why products are returned and where brands can prevent avoidable returns. Our core capabilities are Revenue retention, Exchanges, Store credit and Shop Now features. Brands can keep revenue instead of refunding it, generate additional revenue during return events, lower support and warehouse workload, reduce operational costs through automation, understand and reduce return drivers and ultimately deliver a faster and clearer customer experience.

About

EcoReturns is an AI-ML-powered eCommerce returns solution that reduces, automates, and manages returns for online brands worldwide. It helps brands meet their sustainability goals by reducing carbon emissions caused due to returns. Our returns reduction features include: 1. Risk assessment model that flags risky orders 2. Smart incentives that entice shoppers to retain an item instead of returning them 3. High-end return analytics that allows merchants to gather actionable insights about returns. Our customers have successfully prevented returns worth over $700k to date and have saved thousands of dollars. Here are a few reasons why EcoReturns is the best returns solution for you: -Reduce returns by 30% -Save up to 80% on operational costs -Meet your sustainability goals -Convert existing customers to repeat customers Go live with EcoReturns in just a few minutes and join our family of thousands of brands that have scaled from 0-10!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Modern ecommerce and D2C brands who want to stop revenue leakage, automate operations without losing control and need insights to reduce returns long term.

Audience

Ecommerce Businesses, D2C brands, Ecommerce Fulfilment centers/warehouses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

€99/month
Free Version
Free Trial

Pricing

Free
Advanced Version Available at $19/mo for up to 60 return requests
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • -Customer support team -Features that enabled me to take steps towards reducing returns -Customized returns portal -Their willingness to go a step ahead for the customer -Automations -They are integrated with almost all logistics providers.

Cons

  • Nothing as such.. They are building the product by the day and I'm sure they will incorporate the features that we asked for.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

8returns
Founded: 2019
Germany
www.8returns.com

Company Information

Saara
Founded: 2019
United States
saara.io/ecoreturns

Alternatives

Alternatives

ZigZag

ZigZag

ZigZag Global

Categories

Categories

Returns Management Features

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Integrations

Shopify
Easyship
Gorgias
Razorpay
Shiprocket
Shopware
UPS Ready
Zendesk

Integrations

Shopify
Easyship
Gorgias
Razorpay
Shiprocket
Shopware
UPS Ready
Zendesk
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Claim 8returns and update features and information
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