Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

With 86 Repairs, restaurants have access to data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. We use your data to create your complete Customer Profile, including Digital Equipment Inventories, preferred vendor lists, staff contacts, spending approval and not-to-exceed limits, and more. When something in your kitchen goes wrong, all your team has to do is call/text/email and 86 Repairs manages the rest. Our team troubleshoots and checks warranty status on every incident, saving you time and money on unnecessary service. If a technician needs to resolve the issue, our team manages all communication and scheduling with our trusted vendor network or your preferred provider. Our Customer Success Managers confirm work is completed, hold vendors accountable, and track all service history for you.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Restaurant industry in need of a repair and maintenance management platform

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

86 Repairs
Founded: 2018
United States
www.86repairs.com

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Zeus

Zeus

Obor Digital
SparkPredict

SparkPredict

SparkCognition
Spine Assets

Spine Assets

Spine Technologies

Categories

Categories

Help Desk Supported

Integrations

No info available.

Integrations

No info available.
Claim 86 Repairs and update features and information
Claim 86 Repairs and update features and information
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