Tech-Support ProKeplaCloud
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Related Products
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About
With 86 Repairs, restaurants have access to data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. We use your data to create your complete Customer Profile, including Digital Equipment Inventories, preferred vendor lists, staff contacts, spending approval and not-to-exceed limits, and more. When something in your kitchen goes wrong, all your team has to do is call/text/email and 86 Repairs manages the rest. Our team troubleshoots and checks warranty status on every incident, saving you time and money on unnecessary service. If a technician needs to resolve the issue, our team manages all communication and scheduling with our trusted vendor network or your preferred provider. Our Customer Success Managers confirm work is completed, hold vendors accountable, and track all service history for you.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Restaurant industry in need of a repair and maintenance management platform
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company Information86 Repairs
Founded: 2018
United States
www.86repairs.com
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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