800.com vs. TextGrid Comparison


800.com	TextGrid	+	+
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About 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences.		About Switch to TextGrid without worrying about touching your code. Our team of technology experts have engineered a battle-tested way to switch from Twilio to TextGrid by replacing only 1 line of your code. Simply switch your base URL from Twilio to TextGrid. Your switch will not affect any of your team’s code. Over 190 countries across North America, Europe, Asia, Oceania, South America, and Africa. Send messages to 190 countries. Customize your sender ID in 100 countries outside of the US and Canada. We built a resilient code architecture and a diverse technology stack to avoid outages. We built redundancy into our systems so that data and processes are online in any given stress-test scenario. TextGrid upholds to the highest level of privacy and security to meet the needs of our customers, including those that require HIPAA compliance.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses that rely on inbound calls to generate leads, serve customers, and grow revenue.		Audience Companies interested in a powerful alternative to Twilio
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported		Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19 per month $19 per month if billed annually $23 per month if billed monthly Free Version Not Supported Free Trial Supported		Pricing $.0035 (Outgoing) Incoming free Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 4.1 / 5 ease 4.1 / 5 features 3.8 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros The platform has been reliable and stable for our messaging needs. Delivery rates have been consistently good, support is responsive, and they are always willing to investigate issues and provide updates when needed. Overall, it's been a solid experience. these guys built the best platform, awesome support. the platform is so smooth, the fufilment is awesome and thats what rlly i love Customer service is top notch Easy API Pricing is unbeatable High dependability If you use Twilio it is very easy to switch - User-friendly interface - Solid documentation on various integrations - Clear reporting and metrics TextGrid has been reliable and easy to use. The platform is straightforward, and support has been excellent. Motti is especially great—always responsive, knowledgeable, and willing to help whenever we have questions or need assistance. Unlike any of the 5 other providers I have worked with. Cons Very rare occasional delays, usually due to carrier-related issues rather than the platform itself. They are typically resolved quickly with good communication from the team. nothing, everything is amazing, i wouldnt change anything No cons I can think of. I have had a great experience. - Prefer support for automated requests such as new numbers - Better explanation of certain campaign creation sections such as "content samples" No complaints. There are always small features that could be added over time, but overall we are having a very positive experience.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information 800.com Founded: 1997 United States www.800.com		Company Information TextGrid Founded: 2017 United States textgrid.com
Alternatives Dial800		Alternatives Twilio Messaging Twilio
Phone.com		Altiria SMS Altiria
VirtualPBX		ClickSend
Talkroute		Notifyre
Grasshopper GoTo View All		JSFiddle View All
Categories AI Voice Agents Supported Bulk SMS Supported Business Phone Systems Supported Business VoIP Supported Call Forwarding Supported Call Tracking Supported International Calling Supported Second Phone Number Supported SMS API Supported SMS Marketing Supported Softphone Supported Telephony Supported Toll Free 800 Number Supported Vanity Phone Number Supported Virtual Phone Number Supported		Categories Reverse Phone Lookup Supported SMS API Supported Virtual Phone Number Supported
Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Not Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Not Supported IVR / Voice Recognition Supported Keyword Tracking Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Supported Contact Management Supported Mass Texting Supported Message Personalization Not Supported MMS Not Supported Mobile Coupons Not Supported Mobile Keywords Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Not Supported
Integrations Facebook Ads Supported GoHighLevel Supported Google Ads Supported Google Analytics Supported HubSpot CRM Supported Looker Supported Make Supported Meta Ads Supported Microsoft Advertising Supported Salesforce Supported Slack Supported WordPress Supported Zapier Supported Show More Integrations View All 13 Integrations		Integrations Facebook Ads Not Supported GoHighLevel Not Supported Google Ads Not Supported Google Analytics Not Supported HubSpot CRM Not Supported Looker Not Supported Make Not Supported Meta Ads Not Supported Microsoft Advertising Not Supported Salesforce Not Supported Slack Not Supported WordPress Not Supported Zapier Not Supported Show More Integrations
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