Related Products
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About
For organizations that rely on mission critical Wi-Fi to conduct business, 7SIGNAL is a cloud-based Wireless Network Monitoring (WNM) platform that continuously tests the wireless network for performance issues – maximizing network uptime, device connectivity and network ROI. Unlike other providers, who monitor the network from the inside-out at the infrastructure level, 7SIGNAL operates on the networks edge, monitoring the “air” and capturing the user experience on the client device.
Modules
Sapphire Eye is a state-of-the-art Wi-Fi sensor developed and patented by 7SIGNAL. Sapphire Eye hardware sensors are installed on-site and are uniquely designed to measure wireless network service quality remotely using cloud-based software.
Mobile Eye is a Software as a Service (SaaS) application developed and patented by 7SIGNAL. Mobile Eye is installed on the end user’s wireless device and empowers organizations to continuously monitor the wireless network from the end point.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Wireless Network Engineers
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing7SIGNAL is a Software as a Service (SaaS) company and offers subscription based pricing.
Free Version
Free Trial
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company Information7SIGNAL
Founded: 2007
United States
www.7signal.com
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Network Monitoring Features
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
Axonius
Cisco Meraki
Microsoft Power BI
Microsoft Teams
ServiceNow
Slack
SolarWinds Network Performance Monitor (NPM)
Splunk Cloud Platform
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Integrations
Axonius
Cisco Meraki
Microsoft Power BI
Microsoft Teams
ServiceNow
Slack
SolarWinds Network Performance Monitor (NPM)
Splunk Cloud Platform
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