Related Products
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About
For organizations that rely on mission critical Wi-Fi to conduct business, 7SIGNAL is a cloud-based Wireless Network Monitoring (WNM) platform that continuously tests the wireless network for performance issues – maximizing network uptime, device connectivity and network ROI. Unlike other providers, who monitor the network from the inside-out at the infrastructure level, 7SIGNAL operates on the networks edge, monitoring the “air” and capturing the user experience on the client device.
Modules
Sapphire Eye is a state-of-the-art Wi-Fi sensor developed and patented by 7SIGNAL. Sapphire Eye hardware sensors are installed on-site and are uniquely designed to measure wireless network service quality remotely using cloud-based software.
Mobile Eye is a Software as a Service (SaaS) application developed and patented by 7SIGNAL. Mobile Eye is installed on the end user’s wireless device and empowers organizations to continuously monitor the wireless network from the end point.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Wireless Network Engineers
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing7SIGNAL is a Software as a Service (SaaS) company and offers subscription based pricing.
Free Version
Supported
Free Trial
Supported
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Pricing
$55 - $75 /month/user
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company Information7SIGNAL
Founded: 2007
United States
www.7signal.com
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Alternatives |
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Categories |
Categories |
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Network Monitoring Features
Bandwidth Monitoring
Supported
Baseline Manager
Not Supported
Diagnostic Tools
Supported
Internet Usage Monitoring
Supported
IP Address Monitoring
Supported
Real Time Analytics
Supported
Resource Management
Not Supported
Server Monitoring
Supported
SLA Monitoring
Supported
Uptime Monitoring
Supported
Web Traffic Reporting
Not Supported
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Not Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
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Integrations
Axonius
Supported
Cisco Meraki
Supported
Microsoft Power BI
Supported
Microsoft Teams
Supported
ServiceNow
Supported
Slack
Supported
SolarWinds Network Performance Monitor (NPM)
Supported
Splunk Cloud Platform
Supported
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Integrations
Axonius
Not Supported
Cisco Meraki
Not Supported
Microsoft Power BI
Not Supported
Microsoft Teams
Not Supported
ServiceNow
Not Supported
Slack
Not Supported
SolarWinds Network Performance Monitor (NPM)
Not Supported
Splunk Cloud Platform
Not Supported
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