360 DataCraft

360 DataCraft

360 Data Craft
Spanning Backup

Spanning Backup

Kaseya
3.6 out of 5 stars
+
+

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About

360 DataCraft is a Salesforce data protection platform for organizations that need to back up, restore, and archive CRM data. It uses customer-controlled Amazon S3 storage and supports scheduled and real-time backups, including full or selected-object backup options. Users can restore deleted or modified Salesforce records, recover individual records and fields, and preview restore operations before applying them. The platform also supports transferring Salesforce files and attachments to external S3 storage and archiving inactive Salesforce data to help manage Salesforce storage use. These capabilities are intended for Salesforce administrators and teams responsible for protecting business records, planning recovery, and managing CRM data retention.

About

Spanning Backup delivers powerful, yet easy-to-use data protection for Microsoft 365, Google Workspace and Salesforce enabling administrators and end users to seamlessly restore lost, deleted or corrupted data in just a few clicks. The solution installs in minutes with quick, easy and secure setup with no expensive training costs, ongoing installations cases and zero headache. An intuitive user interface makes finding and restoring data a breeze. What’s more? With end user self-service recovery, users can non-destructively restore data unique to their account on the tenant without admin intervention, freeing IT to work on more critical projects. Spanning Cloud Apps, a Kaseya Company, is a leading provider of backup and recovery for SaaS applications, protecting more than 2.2 million users across 10,000+ organizations globally. Protect your data from accidental deletions, configuration and sync errors, malicious activity and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Salesforce users.

Audience

Companies that need a backup solution for Microsoft 365, Google Workspace, and Salesforce

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.6 / 5
ease 4.5 / 5
features 4.1 / 5
design 3.9 / 5
support 3.2 / 5

Pros & Cons from Real Users

Pros

  • The backup is ok. It does what we need it to do. It works ok to help with compliance. It is simple to use.
  • We have enjoyed using Spanning backup solutions for several years. It is great to be able to use it to restore data to Google Workspace. It does a great job.
  • The backup software and platform is very easy to integrate with g suite for drive, email, calendars, etc. We've also had good success using the backup to access individual files/emails, or complete backups of accounts.
  • I like its easy to use interface, consistent backup schedule, and ability to reliably restore missing files and emails.
  • Price ok, functionality simple and delegate to users. No surcharge for stockage. Ui is perfect and simple. Documentation is good and support reactive.

Cons

  • We have been customers since 2014/2016 ish. Every year, when it comes time to pay our bills, there always seems to be a problem. The billing department will tell us that auto pay is on and working but never takes the money. Then, when we try to pay for service manually, we are told we can't because auto pay is turned on. So, our service was canceled. The other thing is that a sales rep calls continually but can not help us with billing issues, he is only authorized to sell us stuff we don't need.
  • The per-user licensing is a little frustrating. Like most such products, we need to oversubscribe be in order to deal with "edge cases". Also, we are unable to afford to back up student documents at our school due to the pricing model. Basically it is for "full time employees only", and that is not ideal for a school.
  • The license management is difficult and overly rigid. Adding licenses can be done automatically when new users are created, but there isn't a way to scale the number of licenses down. Customer service is lacking or unable to assist in any meaningful way during renewals. For this price point, I would think that simple adjustments could be made.
  • The cost for additional storage is hidden in the fine print. I wish that was more transparent. You really go a certain amount of storage per license user, which isn't clear when signing up.
  • Roadmap not clear and new features take long time to arrive on portal. Need some advance features. Like backup logs, add object, etc.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

360 Data Craft
360datacraft.com

Company Information

Kaseya
Founded: 2000
United States
spanning.com

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Categories

SaaS Backup Supported

Categories

Backup Supported
Data Recovery Supported
Disaster Recovery Supported
SaaS Backup Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Not Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Remote Server Options Not Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Business Continuity Features

Backup Log Supported
Backup Scheduling Supported
Compression Not Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Multiple System Support Not Supported
Remote Server Options Not Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Data Recovery Features

Web Access / Restoration Supported
Backup Log Supported
Backup Scheduling Supported
Compression Not Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Multiple System Support Not Supported
Remote Server Options Not Supported
Secure Data Storage Supported

Integrations

Salesforce Supported
Amazon S3 Supported
Google Workspace Not Supported
Microsoft 365 Not Supported
MyGlue Not Supported
Network Glue Not Supported
Unitrends Backup Not Supported

Integrations

Salesforce Supported
Amazon S3 Not Supported
Google Workspace Supported
Microsoft 365 Supported
MyGlue Supported
Network Glue Supported
Unitrends Backup Supported
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