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About

2Capacity is cloud-based self-storage management software for facility owners, operators, and management companies. It brings day-to-day facility operations into one platform, including unit availability, customer inquiries and lead management, quotes, rental contracts, billing, payments, and operational reports. Five AI assistants use the live unit list and pricing to draft WhatsApp replies and follow-up messages in English and Arabic. A person reviews and approves every draft before it is sent. The platform supports self-storage businesses in Canada, the United Arab Emirates, and international markets, with remote onboarding and 24/7 support. It helps teams coordinate rental workflows and customer communication, while bringing routine facility administration together for teams managing storage locations.

About

OpenUnit is a complete set of tools that gives storage operators the things they need most—a powerful online presence, reservation system, merchant solutions, and management software to simplify running a storage business. Understand customer data and act on it with pre-built segments like top locations, common tags, and even customer lifetime value. Reach your customers in new ways online, and custom design your online store and checkout experience to match your brand. Accept payments every way your customers want to pay, and increase in-store purchases with Point-of-Sale (POS) software. OpenUnit is much more than just management software—we’re a partner. Every OpenUnit account includes a complete set of management tools to ensure you and your team are set up for success.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Self-storage owners, operators, and management companies.

Audience

Anyone searching for a Self Storage solution

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

2.9% + 30¢ per card transaction
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • I own a 200+ unit facility and switched to OpenUnit after a great demo with the owner, Taylor. The “Shopify for storage” pitch, free-for-owners model, and quick website sounded perfect. We gave it a full year. Unfortunately, it didn’t deliver. The website template and built-in Stripe are nice, but everything else feels unfinished.

Cons

  • Main Issues We Ran Into • Promised “game-changing” reports never arrived — still super basic after 12 months • Auto-pay declined cards require manual re-runs every month (no bulk retry) • No multi-location or head-office reporting • Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink) • Delinquency list is full of $0 “ghost” balances; reconciliation is a mess • Reports can’t be sorted, filtered, or exported properly • Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back • Stripe payouts took 14–15 days at first (not the advertised 4) • Website is fast to launch but zero real SEO/PPC help despite ads claiming it • Owner went from charming to dismissive when we raised problems My bookkeeper literally laughed at their “simplified reporting” claim. The Worst Part After we canceled and switched, they’re still using our facility name and logo on their site despite REPEATED requests to remove it. Our lawyers are now taking action.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

2Capacity
Canada
2capacity.com

Company Information

OpenUnit
Founded: 2019
Canada
www.openunit.com

Alternatives

Alternatives

storEDGE

storEDGE

storEDGE by Storable
QuikStor Cloud

QuikStor Cloud

QuikStor
Storage Commander Cloud

Storage Commander Cloud

Storage Commander Software
QuikStor Cloud

QuikStor Cloud

QuikStor

Categories

Self Storage Supported

Categories

Self Storage Supported

Integrations

WhatsApp Supported

Integrations

WhatsApp Not Supported
Claim 2Capacity and update features and information
Claim 2Capacity and update features and information
Claim OpenUnit and update features and information
Claim OpenUnit and update features and information