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About

1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits.

About

Customer inquiries concerning returns take up the majority of a customer-support rep’s workday. Let customers self-serve while delivering an exceptional experience. Prominently offering an easy returns process is the single most impactful action to convert more visitors to customers and increase your average order value. Our experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and going global with your brand.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMB, Mid-Market, Enterprise

Audience

Companies looking for a platform that helps deliver exceptional return and exchange experiences

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Supported

Pricing

$19 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

1Channel
Founded: 2014
India
www.1channel.co/return-management-software.html

Company Information

Rich Returns
www.richcommerce.co

Alternatives

No Alternatives

Alternatives

Categories

Returns Management Supported

Categories

Returns Management Supported

Integrations

EasyPost Not Supported
Intercom Not Supported
ShipStation Not Supported
Shopify Not Supported
Shopify Plus Not Supported

Integrations

EasyPost Supported
Intercom Supported
ShipStation Supported
Shopify Supported
Shopify Plus Supported
Claim 1Channel Return & Claims Management and update features and information
Claim 1Channel Return & Claims Management and update features and information
Claim Rich Returns and update features and information
Claim Rich Returns and update features and information