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About

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.

About

EcoReturns is an AI-ML-powered eCommerce returns solution that reduces, automates, and manages returns for online brands worldwide. It helps brands meet their sustainability goals by reducing carbon emissions caused due to returns. Our returns reduction features include: 1. Risk assessment model that flags risky orders 2. Smart incentives that entice shoppers to retain an item instead of returning them 3. High-end return analytics that allows merchants to gather actionable insights about returns. Our customers have successfully prevented returns worth over $700k to date and have saved thousands of dollars. Here are a few reasons why EcoReturns is the best returns solution for you: -Reduce returns by 30% -Save up to 80% on operational costs -Meet your sustainability goals -Convert existing customers to repeat customers Go live with EcoReturns in just a few minutes and join our family of thousands of brands that have scaled from 0-10!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retail brands and logistics service providers

Audience

Ecommerce Businesses, D2C brands, Ecommerce Fulfilment centers/warehouses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version Not Supported
Free Trial Not Supported

Pricing

Free
Advanced Version Available at $19/mo for up to 60 return requests
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • -Customer support team -Features that enabled me to take steps towards reducing returns -Customized returns portal -Their willingness to go a step ahead for the customer -Automations -They are integrated with almost all logistics providers.

Cons

  • Nothing as such.. They are building the product by the day and I'm sure they will incorporate the features that we asked for.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

12Return
Founded: 2010
Netherlands
12return.com

Company Information

Saara
Founded: 2019
United States
saara.io/ecoreturns

Alternatives

QuickReturns

QuickReturns

Infoxen Technologies

Alternatives

ZigZag

ZigZag

ZigZag Global
Swap

Swap

Swap Commerce

Categories

Returns Management Supported
Shipping Supported

Categories

Returns Management Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Not Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipping Features

Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Not Supported
Import / Export Not Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Not Supported
Shipment Tracking Supported
Warehouse Management Not Supported

Warehouse Management Features

3PL Management Supported
Barcoding / RFID Supported
Category Customization Not Supported
Channel Management Supported
Demand Planning Not Supported
Inventory Management Supported
Location Control Supported
Order Management Not Supported
Purchasing Not Supported
Quality Control Supported
Receiving / Putaway Management Supported
Returns Management Supported
Shipping Management Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Integrations

Shopify Supported
UPS Ready Supported
Zendesk Supported
Easyship Not Supported
Gorgias Not Supported
Intercom Supported
LiveChat Supported
Magento Supported
Razorpay Not Supported
Shiprocket Not Supported
Slack Supported
Zuora Supported

Integrations

Shopify Supported
UPS Ready Supported
Zendesk Supported
Easyship Supported
Gorgias Supported
Intercom Not Supported
LiveChat Not Supported
Magento Not Supported
Razorpay Supported
Shiprocket Supported
Slack Not Supported
Zuora Not Supported
Claim 12Return and update features and information
Claim 12Return and update features and information
Claim EcoReturns and update features and information
Claim EcoReturns and update features and information