Returnly

Returnly

Returnly Technologies
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About

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.

About

The complete solution for online returns. All the products you need to create a smooth experience from beginning to end. Give customers a smooth return experience that automates the return and refund process altogether, so your team can focus on more valuable work. Allow customers to exchange for the right size or color from your in-stock inventory when making a return. We pay for the exchange on behalf of your customers so they can get the right item before returning the wrong one. Keep your customers in a fully branded order and return tracking experience with real-time updates and SMS alerts, putting customers' minds at ease and reducing WISMO calls to support. Measure customer satisfaction and gather feedback that can be used to build a better customer experience. Returnly captures how satisfied customers are with your return experience, and more importantly, feedback that explains why.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retail brands and logistics service providers

Audience

Online merchants that need a powerful returns management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

12Return
Founded: 2010
Netherlands
12return.com

Company Information

Returnly Technologies
Founded: 2014
United States
returnly.com

Alternatives

Alternatives

Swap

Swap

Swap Commerce

Categories

Returns Management Supported
Shipping Supported

Categories

Returns Management Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Not Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipping Features

Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Not Supported
Import / Export Not Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Not Supported
Shipment Tracking Supported
Warehouse Management Not Supported

Warehouse Management Features

3PL Management Supported
Barcoding / RFID Supported
Category Customization Not Supported
Channel Management Supported
Demand Planning Not Supported
Inventory Management Supported
Location Control Supported
Order Management Not Supported
Purchasing Not Supported
Quality Control Supported
Receiving / Putaway Management Supported
Returns Management Supported
Shipping Management Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Integrations

Magento Supported
Shopify Supported
UPS Ready Supported
Zendesk Supported
Accumula Not Supported
Celigo Not Supported
Chatdesk Not Supported
Daasity Not Supported
Exenta Not Supported
Intercom Supported
LiveChat Supported
MESA Not Supported
Pandium Not Supported
Ryder E-commerce by Whiplash Not Supported
Salesforce Not Supported
ShipBob Not Supported
ShipMonk Not Supported
Shippo Not Supported
Shopify Plus Not Supported
Slack Supported

Integrations

Magento Supported
Shopify Supported
UPS Ready Supported
Zendesk Supported
Accumula Supported
Celigo Supported
Chatdesk Supported
Daasity Supported
Exenta Supported
Intercom Not Supported
LiveChat Not Supported
MESA Supported
Pandium Supported
Ryder E-commerce by Whiplash Supported
Salesforce Supported
ShipBob Supported
ShipMonk Supported
Shippo Supported
Shopify Plus Supported
Slack Not Supported
Claim 12Return and update features and information
Claim 12Return and update features and information
Claim Returnly and update features and information
Claim Returnly and update features and information