ExpressRA

ExpressRA

e4score
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About

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.

About

ExpressRA is a returns authorization and management platform that streamlines refusals, returns, and disposition decisions from each request. It centralizes validation and management in one system, helping CPG shippers, manufacturers, warehouses, and distribution centers reduce administrative work, delays, errors, and operational blind spots. Automated disposition decisions accelerate resolutions, while the platform tracks overages, shortages, unreturned items, and activity throughout the returns lifecycle. Real-time updates, notifications, and shared workflows improve communication among operations directors, customer service teams, warehouse staff, and logistics teams, keeping stakeholders informed and aligned. ExpressRA provides visibility into returns data, useful analytics, customizable dashboards, workflows, and reports, helping businesses improve inventory management, identify losses, optimize operations, and support better financial outcomes.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Retail brands and logistics service providers

Audience

CPG reverse-logistics managers who need to automate return decisions, track discrepancies, and coordinate resolutions across departments

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

12Return
Founded: 2010
Netherlands
12return.com

Company Information

e4score
Founded: 2014
United States
e4score.com/solutions/express-ra

Alternatives

Alternatives

Swap

Swap

Swap Commerce

Categories

Categories

Returns Management Features

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipping Features

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Warehouse Management Features

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Integrations

EZCheck-In
EZTrack
Intercom
LiveChat
Magento
PowerDock
PowerYMS
Shopify
Slack
TrackAssured
UPS Ready
Zendesk
Zuora
e4score

Integrations

EZCheck-In
EZTrack
Intercom
LiveChat
Magento
PowerDock
PowerYMS
Shopify
Slack
TrackAssured
UPS Ready
Zendesk
Zuora
e4score
Claim 12Return and update features and information
Claim 12Return and update features and information
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Claim ExpressRA and update features and information