Related Products
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About
12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce.
Prepared for global returns
In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business.
No one-size-fits-all
You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more.
Multi-language customer interface
Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages.
It works with any system
Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.
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About
Claimlane is a warranty and returns management platform for brands and retailers selling physical products. It handles warranty registration, claims, repairs, replacements, returns, and spare parts in one system, for both B2C and B2B claim flows. Customers submit claims through a branded self-service portal with photos, videos, serial numbers, and order details, so support teams get complete cases from the start. Claimlane’s AI Agent, the first AI agent purpose-built for warranty claims and returns, reviews images and videos, applies warranty rules per product and supplier, and recommends or auto-approves resolutions. Teams can route claims to suppliers and see which products and suppliers cause the most issues. Claimlane connects to 75+ systems, including Shopify, WooCommerce, ERPs, Zendesk, and shipping providers. MaxGaming resolves complex RMA cases 77% faster with the AI Agent, and Davidsen went from 5 agents on claims to 1-2.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Retail brands and logistics service providers
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Audience
Brands and retailers that sell physical products and handle warranty claims, returns, and repairs
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company Information12Return
Founded: 2010
Netherlands
12return.com
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Company InformationClaimlane
Denmark
www.claimlane.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Returns Management Features
3PL / ERP Integration
Supported
Automated Exchanges
Not Supported
Branded Experience
Supported
Custom Return Policy
Supported
Inventory Management
Supported
One-Click Returns Processing
Supported
Returns Analytics
Supported
Shopper Self-Service
Supported
Smart Data Collection
Supported
Shipping Features
Air Shipping
Not Supported
Bills of Lading
Not Supported
Container Shipping
Not Supported
Freight Shipping
Not Supported
Ground Shipping
Not Supported
Import / Export
Not Supported
Ocean Shipping
Not Supported
Parcel Shipping
Supported
Quotes / Estimates
Not Supported
Shipment Tracking
Supported
Warehouse Management
Not Supported
Warehouse Management Features
3PL Management
Supported
Barcoding / RFID
Supported
Category Customization
Not Supported
Channel Management
Supported
Demand Planning
Not Supported
Inventory Management
Supported
Location Control
Supported
Order Management
Not Supported
Purchasing
Not Supported
Quality Control
Supported
Receiving / Putaway Management
Supported
Returns Management
Supported
Shipping Management
Supported
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Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
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Integrations
Intercom
Supported
Magento
Supported
Shopify
Supported
Zendesk
Supported
Adobe Commerce
Not Supported
Dixa
Not Supported
Dynamics 365 Commerce
Not Supported
EasyPost
Not Supported
Freshdesk
Not Supported
Gorgias
Not Supported
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Integrations
Intercom
Supported
Magento
Supported
Shopify
Supported
Zendesk
Supported
Adobe Commerce
Supported
Dixa
Supported
Dynamics 365 Commerce
Supported
EasyPost
Supported
Freshdesk
Supported
Gorgias
Supported
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