+
+

Related Products

  • Shippo
    911 Ratings
    Visit Website
  • Logiwa IO
    44 Ratings
    Visit Website
  • ARGOS Identity
    8 Ratings
    Visit Website
  • Soraban
    8 Ratings
    Visit Website
  • Cadebill
    1 Rating
    Visit Website
  • Serviceaide
    244 Ratings
    Visit Website
  • FrameworkLTC
    48 Ratings
    Visit Website
  • QuickApps
    Visit Website
  • CTM
    939 Ratings
    Visit Website
  • MarkMagic
    48 Ratings
    Visit Website

About

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.

About

Claimlane is a warranty and returns management platform for brands and retailers selling physical products. It handles warranty registration, claims, repairs, replacements, returns, and spare parts in one system, for both B2C and B2B claim flows. Customers submit claims through a branded self-service portal with photos, videos, serial numbers, and order details, so support teams get complete cases from the start. Claimlane’s AI Agent, the first AI agent purpose-built for warranty claims and returns, reviews images and videos, applies warranty rules per product and supplier, and recommends or auto-approves resolutions. Teams can route claims to suppliers and see which products and suppliers cause the most issues. Claimlane connects to 75+ systems, including Shopify, WooCommerce, ERPs, Zendesk, and shipping providers. MaxGaming resolves complex RMA cases 77% faster with the AI Agent, and Davidsen went from 5 agents on claims to 1-2.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retail brands and logistics service providers

Audience

Brands and retailers that sell physical products and handle warranty claims, returns, and repairs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version Not Supported
Free Trial Not Supported

Pricing

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

12Return
Founded: 2010
Netherlands
12return.com

Company Information

Claimlane
Denmark
www.claimlane.com

Alternatives

QuickReturns

QuickReturns

Infoxen Technologies

Alternatives

Swap

Swap

Swap Commerce
Intelli Warranty

Intelli Warranty

Intellinet Systems

Categories

Returns Management Supported
Shipping Supported

Categories

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Not Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipping Features

Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Not Supported
Import / Export Not Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Not Supported
Shipment Tracking Supported
Warehouse Management Not Supported

Warehouse Management Features

3PL Management Supported
Barcoding / RFID Supported
Category Customization Not Supported
Channel Management Supported
Demand Planning Not Supported
Inventory Management Supported
Location Control Supported
Order Management Not Supported
Purchasing Not Supported
Quality Control Supported
Receiving / Putaway Management Supported
Returns Management Supported
Shipping Management Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Integrations

Intercom Supported
Magento Supported
Shopify Supported
Zendesk Supported
Adobe Commerce Not Supported
Dixa Not Supported
Dynamics 365 Commerce Not Supported
EasyPost Not Supported
Freshdesk Not Supported
Gorgias Not Supported
Klaviyo Not Supported
LiveChat Supported
Magento Business Intelligence Not Supported
Microsoft Dynamics 365 Business Central Not Supported
Omnium Lite Not Supported
Salesforce Agentforce Commerce Not Supported
Sendcloud Not Supported
ShipStation Not Supported
Slack Supported
UPS Ready Supported

Integrations

Intercom Supported
Magento Supported
Shopify Supported
Zendesk Supported
Adobe Commerce Supported
Dixa Supported
Dynamics 365 Commerce Supported
EasyPost Supported
Freshdesk Supported
Gorgias Supported
Klaviyo Supported
LiveChat Not Supported
Magento Business Intelligence Supported
Microsoft Dynamics 365 Business Central Supported
Omnium Lite Supported
Salesforce Agentforce Commerce Supported
Sendcloud Supported
ShipStation Supported
Slack Not Supported
UPS Ready Not Supported
Claim 12Return and update features and information
Claim 12Return and update features and information
Claim Claimlane and update features and information
Claim Claimlane and update features and information