008 vs. Zoiper Comparison


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About 008 Agent is an open source, event-driven, AI-powered softphone designed to revolutionize VoIP communication. It enables users to make calls effortlessly, seamlessly log call events and interactions, and transfer call data to preferred CRMs and tools. The platform offers features such as speech-to-text transcription, allowing users to transcribe calls into text and export them automatically into their CRM or other tools. Upcoming features include sentiment analysis to understand caller sentiment evolution throughout the call, summarization to condense information and provide key insights at a glance, and a programmable conversational agent infused with cutting-edge large language models like ChatGPT, allowing users to craft tailored interactions that cater to unique needs. 008 Agent is compatible with macOS, Windows, and Linux, and accessible via the web, making it a versatile solution for various professional needs.	About Stop eavesdropping on your calls, encrypt your VoIP calls! Don't like it when people eavesdrop on your conversations? Neither do we, that's why we offer free encryption for all your text, voice and video communications with TLS/SRTP and ZRTP. Our VoIP softphone will look everywhere for your contacts and will display them in a combined list for easy access. Outlook, windows/mac, LDAP, XMPP, XCAP, Android, iOS. You name it, we got it and we will lookup incoming calls as well so you know who calls before you answer. Zoiper runs on a multitude of different platforms. No matter if you are using macOS, Linux or Windows. iOS, Android or a browser, we’ve got a solution for all (and we are working hard on addition even more). Ignore the buzzword above, it just means we do Audio, Video, Fax, Presence and Instant Messaging. All from one intuitive interface.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Call centers interested in a tool to enhance their VoIP communication with advanced AI-driven features and seamless CRM integration	Audience Companies that want an on-premise, browser-based softphone platform
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Supported Free Trial Supported	Pricing $4.99/one-time $4.99 for iPhone and Android €39.95 for Windows/Mac Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.7 / 5 ease 3.0 / 5 features 2.7 / 5 design 2.3 / 5 support 2.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros I use for my business Zoiper since 7 years. I've try many others and i always back to Zoiper. Easy to config, easy to use with multi different VoIP provider. Exist for all OS. And the most important, one lifetime price. I use it anywhere in the world and it never failed. It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out. I used it with handset then move it to mobile works well. Their customer service support is good but takes long through email but price much reasonable I used Free trial and upgraded its affordable. Cons Zoiper hasn't changed much since 2019 and integrating it into certain phone models is sometimes difficult. 1. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does. 2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. 3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep?? While I'm driving!! It is utterly RIDICULOUS that you don't have a floating icon on the screen in order to get back to an active call like every other modern, well thought out communications app does??? 4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! WTF?!?! If I want to put a call on hold and then take it back off hold WITHOUT LOOKING AT THE SCREEN I can't!!! Do you people actually use your app?!? Have you ever tried to deal with it when DRIVING?!?! Damn - this is amateur hour!! You have this HUGE EXPANSE OF UNUSED SCREEN during a call and you place little tiny buttons at the top THAT MOVE AROUND?!?!? You really are masochists!! 4. During a call, my cell phone rings - the native dialer now takes up the screen. When I answer the cell phone - my Zoiper call should have been put on hold - AUTOMATICALLY!!! But NO that didn't happen! Instead the damn thing hid itself making it IMPOSSIBLE for me to put my Zoiper call on hold, while driving in order that the other person didn't hear my private cellphone call!! Yes, they did hear my side of the cellphone call which I would REALLY preferred that they hadn't!!! Once the cell phone call was over, Zoiper decided to transition from my bluetooth system to the handset earpiece!! ARGH!! Are you kidding me?!?! Now, while driving I had to figure out how to get back to my Zoiper call without killing myself or someone else. I finally figured it out and what do I see? Zoiper thinks it is still on bluetooth! So - I selected speaker mode and then back to bluetooth and my still active call with a very patient person listening to me cussing the heck out of your software waited until I could hear them - but wait - there's more - when Zoiper transitioned back to my bluetooth system it cut the volume in half so I could barely hear the caller. Now, I need to adjust the volume now on my bluetooth system. Finally after jacking the bluetooth volume almost to the max I could hear my caller again!! 5. During a Zoiper call I have to jack the volume on my bluetooth system almost to the max - double what is needed for a native cell phone call. If I happen to touch the volume key on the phone (up or down) Zoiper cuts the volume in HALF instantly and I again have to jack the volume on the bluetooth system practically to the maximum. 6. If my phone is playing music to the in car bluetooth system and Zoiper rings - the music gets paused as it should - something that actually works. But of course - not properly. If I transition the Zoiper call from Bluetooth to earpiece or speaker and then back to bluetooth - the music keeps playing in the background and I have to find and pause it manually. 7. Think I'm done?? Nope - today I also discovered that Zoiper cannot deal with a VPN connection on the phone!! DAMN!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously you're getting the media path all wrong!! Not easy to apply the features, limited customer support I need 24/7 support not to wait for email respond after 24hours. They still have lots to improve.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information 008 United States 008agent.ai/	Company Information Zoiper Bulgaria www.zoiper.com
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Categories Softphone Supported	Categories Business VoIP Supported Softphone Supported
	Softphone Features Audio / Video Conferencing Supported Call Logging Not Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Show More Features Business VoIP Features Call Parking Not Supported Call Recording Not Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Not Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Supported Voice Quality Enhancement Not Supported
Integrations CALLEY Not Supported ChatGPT Supported FlyNumber Not Supported Freshdesk Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported LDAP Not Supported Microsoft Dynamics 365 Supported My Call Cloud Not Supported Nimble Not Supported Salesforce Supported Telnyx Not Supported VoiceSpin Not Supported Show More Integrations View All 5 Integrations	Integrations CALLEY Supported ChatGPT Not Supported FlyNumber Supported Freshdesk Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported LDAP Supported Microsoft Dynamics 365 Not Supported My Call Cloud Supported Nimble Supported Salesforce Not Supported Telnyx Supported VoiceSpin Supported Show More Integrations View All 8 Integrations
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