Best Citizen Engagement Software for Mac

The software of choice for local governments to engage with and improve service to their residents. AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, AccessE11 provides powerful service request management software and citizen relationship management tools to automatically translate citizen requests into quantifiable actions. Offering a suite of publicly accessible web portals and a rich workflow engine, AccessE11 is the tool of choice to streamline the communication between your staff and the community they serve. AccessE11 is dedicated to partnering with our extensive list of small to medium-sized municipal customers, sharing years of expertise and best practices to deliver outstanding service request management and enhanced citizen engagement.

Holding governments accountable to strong governance practices, including fair and free elections. Supporting communities affected by conflict, natural disasters and humanitarian challenges. Protecting human rights during periods of violence and discrimination. The Ushahidi platform helps communities turn information into action with an intuitive and accessible crowdsourcing and mapping tool. By enabling the rapid collection, management and analysis of crowdsourced information, Ushahidi empowers everyone—individuals, community groups, governments, activists, and organizations—to create meaningful change. We provide technology and expertise to mission-aligned organizations and communities. As voices are amplified, organizational effectiveness grows and social impact is strengthened.

eScribe is an end-to-end, cloud-based meeting and agenda management solution designed specifically for the public sector. It streamlines administrative tasks, simplifies meeting processes, enhances departmental collaboration, and fosters public participation through features like live streaming and closed captioning. Designed for local governments, school boards, and other public entities, eScribe integrates seamlessly with existing workflows, reducing the time spent on manual processes and paperwork. By providing tools for agenda creation, document collaboration, voting, real-time meeting participation, and more, eScribe empowers organizations to focus on serving their communities efficiently and effectively. Want to learn more? Schedule a demo today!

Go Vocal (formerly CitizenLab) offers a digital platform designed to help local governments and organizations engage with their communities and make public decision-making more inclusive, participatory, and responsive. The platform supports a wide range of participatory tools, including surveys, ideation, mapping, voting, and participatory budgeting, all in one platform. The platform stands out thanks to the built-in artificial intelligence to analyze community input, saving governments time in processing data and providing deeper insights for informed decision-making.

The Accela Civic Platform is the powerful foundation for our Civic Applications, and other solutions to help governments improve citizen services and fulfill the needs of growing communities. The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology. Automate simple to very complex processes involving multiple departments and numerous process components. Our workflow engine assigns tasks for users, manages SLAs, routes approvals and steps, and ensures all processes stay on track.

Whether residents need to pay bills, find out about garbage day, access city resources, or simply stay up-to-date on city news, our platform is the one-stop-shop they need. Simplicity analytics helps you understand how residents consume your content. Observe the open rate, notification click-through rate, subscribers, and more. Collect, categorize and assign suggestions for improvements to the right people. Suggestions are received to your private inbox and are not visible to others. Collect opinions from your residents through simple polls and questionnaires. Get quick insights on current issues and topics that resonate in your community.

IEG4’s OneVu solution enables a single digital window into your council to be provided to your customers. Designed to solve customer queries, not just surface data, OneVu has reduced phone calls in some councils by up to 50%. OneVu enables your customers to self-serve and get personalized answers to the most common questions you are frequently asked already. As well as providing the ability for customers to submit and track the progress of over 300 different pan-council services. With over 30% of telephone calls related to progress checking or failure demand chasing, OneVu stops this with progress checking on every single online form. A library of 250+ forms is available from day one to get you up and running fast and with eDesigner you can add even more. OneVu comes with an open process – a next-gen workflow engine capable of having multi-stage processes that can be tracked by the citizen online within their OneVu account.