Best Call Center Software for TeamSupport

VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.

We deliver you an extensive range of unique and best telecom network services that meet your requirements. Reliable communication with clients and within the organization is a massive module of success. Get success not only realistic but conceivable. Coztel specializes in providing the best quality US and international termination services to telecom service providers worldwide. Coztel delivers the highest quality direct connections with tier one and direct carriers that will increase profitability and value. Coztel can deliver SMS to you or your customers, anywhere in the world while providing redundant telecommunications infrastructure. We can scale using configurable software to power phone number management, sender selection, compliance, content and replies. Coztel’s hosted PBX platform is a complete business phone system that allows you to do more than other providers. Coztel has eliminated the complexity of traditional business phone systems so we have something better.

VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work.