Best Call Center Infrastructure (CCI) Apps for Android - Page 2

Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal.

We supply you with geographic telephone lines in the area where your business is located. If your company has a global presence, our telecommunications solutions can provide you with local numbers from each of the regions and countries in which you are located. Thanks to the WebRTC technology on which Sword is based, you can configure the reception of your calls in any place, be that fixed, mobile or IP. Sword even redirects the calls to your personal phone number or Voicemail when the data coverage is poor. Whether you are at the office, at home or on the move, your business travels with you. No more lost phone calls, no need for expensive roaming plans or dual-sim phones. Get Sword app and start making and receiving calls using your PC, mobile, tablet or SmartTV. Thanks to our multi-line WebRTC, your business telephone line will always be available through any device at your reach.

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

Zultys has created its Integrated Contact Center (ICC) to optimize operations and effi­ciently handle a high volume of customer calls. Available as a web-based or desktop application, it comes pre-packaged with features designed to streamline processes and enhance the customer experience. ICC can improve the productivity and effectiveness of customer service departments of any size and call volume. Intelligently process incoming calls to agent phone lines based on preset rules and real-time conditions. Incoming calls can ring all employees in the department, or one person at a time, depending on the work style. An incoming caller can be routed to the best employee to help them based on specific criteria. If a customer calls back within a certain amount of time, their call can be sent to the same agent who helped them before, so they don’t have to explain themselves again. A real-time, customizable view of all activity with Wallboard and SuperView.

FreJun automates calling, logging your business calls and insights with your favorite workflow tools in a single click. Eliminate manual dialing and make more calls with click to call and autodial. All the calls are recorded and logged automatically which you can use for future reference and training. Improve call pickups with the help of Google verified calls or True caller on your FreJun virtual number. Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved. No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.

AI-enabled Cloud Telephony Solutions & Deep Insights. Automate communication, bring operations online and handle the large volume of call inflow. Use Automated Outbound Solutions to reach out to students and parents. Conduct surveys and collect important data with just a missed call. Use Automated Outbound Solutions to reach out to your customers. Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. Offer assistance to your patients 24x7 with our hosted call center solutions. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. Collect customer data for your marketing campaigns with missed call solutions and handle large call volume with Smart IVR. Reach out to your customers with important updates with our automated outbound solutions.

Choose from more than 150,000 numbers your favorite number and use it immediately to receive calls from your customers, prospects, suppliers... or keep your existing number with portability. Receive and make your calls from your usual fixed and mobile phones, or those of your employees. There is nothing to install. You can, at any time, add or modify telephones without any limit. Immediately have functionalities allowing you to manage your calls professionally: management of queues and putting on hold, taking simultaneous calls, call transfer and never miss a customer again. Receive all your customer calls by e-mail and find them on your web interface or on your smartphone app. Number billed at the local France Telecom rate. All your correspondents will be able to reach you at the price of 5 centimes per minute, that is to say the price of a call made in their locality. These calls are not included in mobile plans.

Leverage the power of real-time call center metrics and create a more efficient and effective contact center experience for your customers. Overcome negative customer experiences by uniting your internal and external data sources to gain a full visual of critical KPIs such as customer experience scores. Reduce wasted workforce labor and optimize call routing with real-time call and queue metrics that give a complete view of your call center operations. Use contextual data to predict the next best action of your customers. Prevent poor customer interactions by meeting customers at the appropriate time in the purchase cycle. Improve team performance using flexible dashboards that give your managers the ability to review team insights and filter data down to view individual agent performance.

Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

Our cloud contact centre is a communication platform that can be easily managed online from anywhere. The customizable software seamlessly connects all your communication channels and customer information with information from other business systems to enhance and personalize the overall customer experience. Businesses of all shapes and sizes can benefit from this efficient, unified approach.

Nural's service management software, is a comprehensive solution to streamline and enhance service operations. It offers efficient tools to manage tasks, track performance, and improve customer satisfaction. Optimize your service management processes for better efficiency and results.

The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center.

Full-service business phone systems. Real people. Business phone system experts. Local support to solve phone issues in minutes. When you join Callifi, you join our family. Therefore, we customize cutting-edge VoIP technology for each customer's business phone needs. In addition, you will always receive prompt service by our communications craftsmen. Above all, it is through this steadfast commitment, we have delighted customers for decades and plan to do so for many more. Streamline communications with advanced features such as convenient inbox, “do not answer” list, redundancy, telecommuter connect, white-glove customer service. Essentially, you’ve got Callifi on your side. Customize a VoIP phone system with the most relevant features for your business such as phone number, find me / follow me, conferencing, faxing, and security. And don’t worry, we help you every step of the way.

Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.