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Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes.
Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop].
Features
- Configurable CMDB: A centralized platform for managing and visualizing IT assets, infrastructure, and their relationships.
- Comprehensive Service Management: Tools to efficiently manage requests, incidents, problems, changes, and service desks.
- Service and Contract Management: Stay compliant with ITIL standards while managing IT services, contracts, and SLAs.
- Change and Risk Management: Track changes and mitigate risks to maintain service continuity.
- SLA Monitoring and Impact Analysis: Automate SLA monitoring and use impact analysis tools to anticipate disruptions.
- Mass Import and Data Synchronization: Easily handle bulk data imports and ensure data consistency across the platform.
- Customizable Dashboards: Create personalized dashboards to track key performance indicators (KPIs) and system health.
- Integration-Ready: Connect iTop with third-party tools and APIs to enhance your IT ecosystem.
- Reporting tools
Project Samples
Categories
Workflow Management, Customer Service, Professional Services Automation, Configuration Management Database (CMDB), Data QualityLicense
GNU General Public License version 3.0 (GPLv3)Follow iTop - IT Service Management & CMDB
User Reviews
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excellent
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iTop is ITIL Compliant web Based app which gives you lots of ITSM customization as per your Org Structure. i have started an WhatsApp Group community of iTop just to connect with people who uses iTop. strcitly No Spams or Bots. Please join if you are interested to collaborate and explore more with iTop(only) NB:This is not Official Group from Combodo. this group is created only for the benefit of iTop users to network and collaborate. please remove the extra spaces after https: and before com and Open the link to join my WhatsApp Group: https: //chat.whatsapp. com/4P3kZkxLtjDBQMOWXhDt03
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iTop is an awesome Open Source system. You can do A LOT with it and it is highly customizable. That being said. There still is some room left to make some things more easy to set. e.g. the user rights could go a lot further than they do now.
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- takes time to set up, but if done properly, it's really easy to use for end-users - highly customizable, also suitable for non-IT departments as an inventory and service desk system! - easy to integrate with other software - although a professional company, they do tend to browse the discussion forums and help non-paying customers as well on a best effort level - rights management could be further improved: rights should be more granular ( role PER organization; rather than one role and limited to some organizations )
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Yes tool is looking good. But am facing with some problems I have installed ITOP and i have installed SLA extension also even though after creating an Incident and User Request SLA was not getting attached with the ticket can anyone please help me on this how to configure SLA in ITOP's.
Additional Project Details
Languages
Brazilian Portuguese, Chinese (Simplified), English, French, German, Italian, Japanese, Russian, Spanish, TurkishIntended Audience
Advanced End Users, Developers, Information Technology, System AdministratorsUser Interface
Web-basedProgramming Language
PHPDatabase Environment
MySQL, Project is a relational object mapperRelated Categories
PHP Workflow Management Software, PHP Customer Service Software, PHP Professional Services Automation Software, PHP Configuration Management Database (CMDB) Software, PHP Data Quality ToolRegistered
Find a Partner
* Combodo
Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.
* Find a partner
To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.
* Become a Partner
As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.
