IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT
- Fully configurable CMDB
- HelpDesk and Incident Management
- Service and Contract Management
- Change Management
- Configuration Management
- Automatic SLA management
- Automatic impact analysis
- CSV import tool for all data
- Consistency audit to check data quality
- Data synchronization (data federation)
Follow itop - ITSM & CMDB OpenSource
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Yes tool is looking good. But am facing with some problems I have installed ITOP and i have installed SLA extension also even though after creating an Incident and User Request SLA was not getting attached with the ticket can anyone please help me on this how to configure SLA in ITOP's.
iTop is perfect for a small budget ITSM project The customization mecanism is also very easy and safe to use Thanks Combodo
Combodo really have something special in this product. They get what an IT Manager needs to know about their environment and how all the components fit together. Having iTop has been a fantastic asset to our department. The only complaints I have for them is their interface is a bit dated, their community support is lacking, and their extensions need some attention. But functionally this product is wonderful, particularly the TeemIP module. Keep up the great work!
Additional Project Details
LanguagesFrench, Italian, English, Turkish, Brazilian Portuguese, Chinese (Simplified), German, Japanese, Spanish, Russian
Intended AudienceInformation Technology, Advanced End Users, System Administrators, Developers
Database EnvironmentProject is a relational object mapper, MySQL
Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.
To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.
As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.